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Artificial intelligence and the rise of online dispute resolution – Mondaq News Alerts

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The idea of a litigator brings to mind images of Daniel Kaffeeand Atticus Finch (or maybe even Elle Woods) dexterously defendingthe interests of their clients.

While some litigation may still reflect such nostalgia, theintroduction of online courts has largely substituted collegialargument before the Honourable court with a series of drop downmenus and 2.00pm cut off times.

Litigants may feel separated from their opponents and decisionmakers, but the OLC (online court) has by no means supplanted thedispute resolution process. In this article, we consider how therise of ODR (online dispute resolution) has affected otherjurisdictions and how it will likely affect practice at home.

ODR has been present on a completely automated level for sometime.

Various online merchants, including eBay and Alibaba, have AI(artificial intelligence) keeping the wheels of justice turning inrelation to minor customer disputes.

As early as March 2015, in Zhejiang, China, the highest localcourt piloted an online court designed to resolve disputes ine-commerce, with a view to facilitating resolutions "asconvenient as online shopping". China is widely implementingdigitalisation to increase case-handling efficacy within itsexpansive court system using both AI and technological outfits,including blockchain and the backing of cloud computing. Thisincludes a mobile based court, housed on prolific social mediaplatform WeChat. The platform has already handled more than threemillion proceedings since its introduction in March 2019.

While technically the alternative dispute resolution system ononline merchant platforms is a modified form of arbitral processagreed by a clickwrap contract entered into on signing up as amember, such systems appear to have been relatively effective atdealing with low level online disputes (much like the medieval lawmerchant developed to resolve disputes quickly and practicallybetween people attending at markets and fairs from different landsspeaking different languages, similar to the informal"legal" systems developed by pirates in the 17th centuryto divide captured loot).

In British Columbia, the CRT (Civil Resolutions Tribunal) hasbeen introduced in an effort to relieve pressure on the highercourts by filtering out a significant volume of the smallerdisputes.

The CRT represents a free dispute resolution tool which requiresthe parties to engage in mediation at first instance, prior toprogressing to commence proceedings. Mediation fails in only areported two percent of cases. Litigated claims are almost entirelydealt with on the papers through the CRT, though the parties mayrequest an oral hearing via telephone or video link.

Other jurisdictions, including the UK, have been encouraged bythe success of the CRT and have pledged resources to developingapplicable ODR platforms to facilitate a much needed alleviation onthe stressed court system.

UK policy advocates have foreshadowed online dispute resolutionclauses in smart contracts, particularly in financial services.

Smart contracts are designed to enable transactions andagreements to be effected between disparate, often anonymousentities, without needing a central authority, or, presently; anexternal enforcement mechanism.

At the other end of the spectrum, a team of academics havedeveloped a bot fluent in AI that is apparently capable ofpredicting judgments made in the European Court of Human Rightswith a (fairly respectable) 79% accuracy rate.

Quite what the utility of this bot in the real world might beremains to be seen, but the benefit of any advanced form of AI isthat it intuits both its successes and failures and adaptsaccordingly via an algorithmic iterative learning process.

Legal AI, the Voldemort for some in the legal world, is likely away off from being implemented in Australian ODR.

However, there are promising applications of AI in certain areasof law, particularly those that involve a tangible prediction taskfor which there is a large volume of data available.

An example of this is the algorithm developed by Kleinberg etal, which was able to predict which bail applicants were likely tocommit a crime upon release. When the AI based application was setto the same release rate as the judges, the algorithm's choicesof applicants to release on bail committed 24.7% fewer crimes thanthose selected by the judges. The computer program only relied onthe defendants' age and charges in making its judgment, whilethe judges engaged with the defendants in open court.

It should be noted that AI based criminal sentencing is thesubject of significant human rights concerns in the UK and the USand it is unlikely that the Australian legal system will adopt it(especially in light of the political issues relating to apparentmistakes in the Australian government's AI based collection ofalleged overpaid welfare), but in commercial law things are likelyto be quite different.

The Federal Court of Australia has produced a machine learningconcept, reliant on AI, designed to aid parties to divide assetsand liabilities following a separation.

Such a division is usually debated at length (and cost) byfamily lawyers, however, the Federal Court is testing with what ithas named the "FCA Consent Order AI Application" toassist parties to determine a more accurate split likely to obtainthe Court's approval. The costs reductions inherent will likelymake this attractive to parties.

The current developments in AI are aimed at removing task-basedfunctions of the court and the judiciary, rather than replacing thejudicial function.

While we do not anticipate that we will be beholden to JudgeDredd any time in the immediate future, the digitisation of thelegal function has started to infiltrate our systems and the way inwhich we conduct dispute resolution. Litigants are not merelyobliged, but incentivised to adapt and engage with the newstructure.

Toby Blyth

Maddison Ives

Alternative dispute resolution

Colin Biggers & Paisley

The content of this article is intended to provide a generalguide to the subject matter. Specialist advice should be soughtabout your specific circumstances.

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Artificial intelligence and the rise of online dispute resolution - Mondaq News Alerts

Artificial Intelligence: What Educators Need to Know …

Commentary

Photo by Michael Langan

ByOren Etzioni & Carissa Schoenick

Editors Note: This Commentary is part of a special report exploring game-changing trends and innovations that have the potential to shake up the schoolhouse.Read the full report: 10 Big Ideas in Education.

Artificial intelligence is a rapidly emerging technology that has the potential to change our everyday lives with a scope and speed that humankind has never experienced before. Some well-known technology leaders such as Tesla architect Elon Musk consider AI a potential threat to humanity and have pushed for its regulation "before it's too late"an alarmist statement that confuses AI science with science fiction. What is the reality behind these concerns, and how can educators best prepare for a future with artificial intelligence as an inevitable part of our lives?

General, widespread legislative regulation of AI is not going to be the right way to prepare our society for these changes. The AI field is already humming with a wide variety of new research at an international scale, such that blindly constraining AI research in its early days in the United States would only serve to put us behind the global curve in developing the most important technology of the future. It is also worth noting that there are many applications of AI currently under development that have huge potential benefits for humanity in the fields of medicine, security, finance, and personal services; we would risk a high human and economic cost by slowing or stopping research in those areas if we hastily impose premature, overbearing, and poorly understood constraints.

Oren Etzioni & Carissa Schoenick are CEO and senior program manager at the Allen Institute for Artificial Intelligence, respectively.

Based in Seattle, Etzioni is a professor of computer science at the University of Washington; Schoenick was previously a program manager for Amazon Web Services and for the computational knowledge project WolframAlpha.

The most impactful way to shape the future of AI is not going to be through the regulation of research, but rather through understanding and correctly controlling the tangible impacts of AI on our lives. For example, it is our belief that AI should not be weaponized, and that humans should always have the ultimate "off switch." Beyond these obvious limitations, there are three rules we propose for AI that can be meaningfully applied now to mitigate possible future harm.

An AI system:

1) Must always respect the same laws that apply to its creators and operators;

2) Must always disclose that it is not human whenever it interacts with another entity;

3) Should never retain or share confidential information without explicit approval from the source.

These rules are a strong practical starting point, but to successfully navigate the new world AI will bring about in the coming decades, we're going to need to ensure that our children are learning the skills required both to make sense of this new human-machine dynamic and to control it in the right ways. All students today should be taught basic computer literacy and the fundamentals behind how an AI works, as they will need to be comfortable with learning and incorporating rapidly emerging new technologies into their lives and occupations as they are developed.

We will need our future scientists and engineers to be keenly aware that an AI system can only be as good as the data it is given to work with, and that to avoid dangerous bias or incorrect actions, we need to cultivate the right inputs to these systems that fairly cover all possible perspectives and variables. We will need policymakers who can successfully apply the rules suggested above as well as define the new ones we will need as AI continues to proliferate into the various aspects of our lives.

New and different opportunities and values will likely emerge for humans in the economy that AI creates. As AI makes more resources more widely available, we will find less meaning in material wealth and more value in the activities that are uniquely human. This means that occupations with creative and expressive qualities, such as chefs, tailors, organic farmers, musicians, and artists of all types will become more important in an age in which a real human connection is increasingly precious. Roles that directly affect human development and well-being, such as teaching, nursing, and caregiving, will be especially crucial and should be uplifted as excellent options for people whose vocations are otherwise replaced by AI systems. No AI can hope to match a human for true compassion and empathy, qualities that we should be taking extra care to cultivate in our children to prepare them to inherit a world where these characteristics will be more important than ever.

Background

By Benjamin Herold

What will the rise of artificial intelligence mean for K-12 education?

First, AI and related technologies are reshaping the economy. Some jobs are being eliminated, many others are being changed, and entirely new fields of work are opening up. Those changes are likely to have big implications for the job market in 2030, when today's 6th graders are set to hit their prime working years. But the nation's top economists and technologists are sharply divided about whether AI will be a job killer or creator, presenting a big challenge for the educators and policymakers who must prepare today's students to thrive in a very uncertain tomorrow.

Second, artificial intelligence is changing what it means to be an engaged citizen. K-12 education has never been just about preparing young people for jobs; it's also about making sure they're able to weigh arguments and evidence, synthesize information, and take part in the civic lives of their communities and country. But as algorithms, artificial intelligence, and automated decisionmaking systems are being woven into nearly every aspect of our lives, from loan applications to dating to criminal sentencing, new questions and policy debates and ethical quandaries are emerging. Schools are now faced with having to figure out how to teach students to think critically about the role these technologies are playing in our society and how to use them in smart, ethical ways. Plus, in the age of AI, students will likely have to develop a new communication skill: the ability to talk effectively to intelligent machines. Some economists say that skill could be the difference between success and failure in the workplace of the future.

And third, artificial intelligence could play a powerful role in the push to provide more personalized instruction for all studentsand in the process change the teaching profession itself. Intelligent tutoring systems are making inroads in the classroom. New educational software and technology platforms use algorithms to recommend content and lessons for individual students, sometimes pushing teachers away from the front of the classroom and into the role of "coach" or "facilitator." And schools are being flooded with data about their students, information that educators and administrators alike are increasingly expected to use to make real-time decisions and adjustments in the course of their day-to-day work.

Some educators see the rising role of AI as a threat to their existence and a danger to student-data privacy. Others take a more positive view, seeing it as having the potential to free them from mundane tasks like lecturing and grading, creating rich opportunities for continuous improvement, and opening the doors for more meaningful trial-and-error learning by students.

Whatever the perspective, there is one thing most everyone seems to agree on: Now is the time for the K-12 field to start wrestling with the promises and perils of AI.

Vol. 37, Issue 16, Pages 28-29

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Artificial Intelligence: What Educators Need to Know ...

The Architecture of Artificial Intelligence | Features …

Behnaz Farahi Breathing Wall II

Let us consider an augmented architect at work. He sits at a working station that has a visual display screen some three feet on a side, this is his working surface, controlled by a computer with which he can communicate by means of small keyboards and various other devices. Douglas Engelbart

This vision of the future architect was imagined by engineer and inventor Douglas Engelbart during his research into emerging computer systems atStanfordin 1962. At the dawn of personal computing he imagined the creative mind overlapping symbiotically with the intelligent machine to co-create designs. This dual mode of production, he envisaged, would hold the potential to generate new realities which could not be realized by either entity operating alone. Today, self-learning systems, otherwise known asartificial intelligence or AI, are changing the way architecture is practiced, as they do our daily lives, whether or not we realize it. If you are reading this on a laptop or tablet, then you are directly engaging with a number of integrated AI systems, now so embedded in our the way we use technology, they often go unnoticed.

As an industry, AI is growing at an exponential rate, now understood to be on track to be worth $70bn globally by 2020.This is in part due to constant innovation in the speed of microprocessors, which in turn increases the volume of data that can be gathered and stored. But dont panicthe artificial architect with enhanced Revit proficiency is not coming to steal your job. The human vs. robot debate, while compelling, is not so much the focus here but instead how AI is augmenting design and how architects are responding to and working with these technological developments. What kind of innovation is artificial intelligence generating in the construction industry?

Assuming you read this as a non-expert, it is likely that much of the AI you have encountered to this point has been weak AI, otherwise known as ANI (Artificial Narrow Intelligence). ANI follows pre-programmed rules so that it appears intelligent but is in effect a simulation of a human-like thought process. With recent innovations such as that of Nvidias microchip in April 2016, a shift is now being seen towards what we might understand as deep learning, where a system can, in effect, train and adapt itself. The interest for designers is that AI is, therefore, starting to apply itself to more creative tasks, such aswriting books, making art, web design, or self-generating design solutions, due to its increased proficiency in recognizing speech and images. Significant AI winters', or periods where funding has been hard to source for the industry, have occurred over the last twenty years, but commentators such as philosopher Nick Bostrom now suggest we are on the cusp of an explosion in AI, and this will not only shape but drive the design industry in the next century. AI, therefore, has the potential to influence the architectural design process at a series of different construction stages, from site research to the realization and operation of the building.

1. Site and social research

By already knowing everything about us, our hobbies, likes, dislikes, activities, friends, our yearly income, etc., AI software can calculate population growth, prioritize projects, categorize streets according to usage and so on, and thus predict a virtual future and automatically draft urban plans that best represent and suit everyone.-Rron Beqiri on Future Architecture Platform.

Gathering information about a project and its constraints is often the first stage of an architectural design process, traditionally involving traveling to a site, perhaps measuring, sketching and taking photographs. In the online and connected world, there is already a swarm-like abundance of data for the architect to tap into, already linked and referenced against other sources allowing the designer to, in effect, simulate the surrounding site without ever having to engage with it physically. This information fabric has been referred to as the internet of things. BIM tools currently on the market already tap into these data constellations, allowing an architect to evaluate site conditions with minute precision. Software such as EcoDesigner Star or open-source plugins for Google SketchUp allows architects to immediately calculate necessary building and environmental analyses without ever having to leave their office. This phenomenon is already enabling many practices to take on large projects abroad that might have been logistically unachievable just a decade ago.The information gathered by our devices and stored in the Cloud amounts to much more than the material conditions of the world around us

The information gathered by our devices and stored in the Cloud amounts to much more than the material conditions of the world around us. Globally, we are amassing ever-expanding records of human behavior and interactions in real-time. Personal, soft data might, in the most optimistic sense, work towards the socially focused design that has been widely publicized in recent years by its ability to integrate the needs of users. This approach, if only in the first stages of the design process, would impact the twentieth-century ideals of mass production and standardization in design. Could the internet of things create a socially adaptable and responsive architecture? One could speculate that, for example, when the population of children in a city crosses a maximum threshold in relation to the number of schools, a notification might be sent to the district council that it is time to commission a new school. AI could, therefore, in effect, write the brief for and commission architects by generating new projects where they are most needed.

Autodesk. Bicycle design generated by Dreamcatcher AI software.

2. Design decision-making

Now that we have located live-updating intelligence for our site, it is time to harness AI to develop a design proposal. Rather than a program, this technology is better understood as an interconnected, self-designing system that can upgrade itself. It is possible to harness a huge amount of computing power and experience by working with these tools, even as an individual as Pete Baxter, Vice President of Digital Manufacturingat Autodesk,told the Guardian: now a one-man designer, a graduate designer, can get access to the same amount of computing power as these big multinational companies. The architect must input project parameters, in effect an edited design brief, and the computer system will then suggest a range of solutions which fulfill these criteria. This innovation has the potential to revolutionize how architecture is not only imagined but how it is fundamentally expressed for designers who choose to adopt these new methods.

I spoke with Michael Bergin, a Principal Research Scientist at Autodesk, to get a better understanding of how AI systems are influencing the development of design software for architects. While their work was initially aimed at the automotive and industrial design industries, Dreamcatcher now is beginning to filter into architecture projects. It was used recently to develop The Livings generative design for Autodesk's new office in Toronto and MX3Ds steel bridge in Amsterdam. The basic concept is that CAD models of the surrounding site and other data, such as client databases and environmental information, are fed into the processor. Moments later, the system outputs a series of optimized 3D design solutions ready to render. These processes effectively rely on cloud computing to create a multitude of options based on self-learning algorithmic parameters. Lattice-like and fluid forms are often the aesthetic result, perhaps unsurprisingly, as the software imitates structural rules found in nature.future architects would be less in the business of drawing and more into specifying requirements of the problem

The Dreamcatcher software has been designed to optimize parametric design and link into and extend existing software designed by Autodesk, such as Revit and Dynamo. Interestingly, Dreamcatcher can make use of a wide and increasing spectrum of design input datasuch as formulas, engineering requirements, CAD geometry, and sensor informationand the research team is now experimenting with Dreamcatchers ability to recognize sketches and text as input data. Bergin suggests he imagines the future of design tools as systems that accept any type of input that a designer can produce [to enable] a collaboration with the computer to iteratively target a high-performing design that meets all the varied needs of the design team. This would mean future architects would be less in the business of drawing and more into specifying requirements of the problem, making them more in sync with their machine counterparts in a project. Bergin suggests architects who adopt AI tools would have the ability to synthesize a broad set of high-level requirements from the design stakeholders, including clients and engineers, and produce design documentation as output, in line with Engelbarts vision of AI augmenting the skills of designers.

AI is also being used directly in software such as Space Syntaxs depthmapX, designed at The Bartlett in London, to analyze the spatial network of a city with an aim to understand and utilize social interactions and in the design process. Another tool, Unity 3D, is built from software developed for game engines to enable designers to analyze their plans, such as the shortest distances to fire exits. This information would then allow the architect to re-arrange or generate spaces in plan, or even to organize entire future buildings. Examples of architects who are adopting these methods include Zaha Hadid with the Beijing Tower project (designed antemortem) and MAD Architects in China, among others.

Computational Architecture Digital Grotesque Project

3. Client and user engagement

As so much of the technology built into AI has been developed from the gaming industry, its ability to produce forms of augmented reality have interesting potential to change the perception and engagement with architecture designs for both the architects and non-architects involved in a project. Through the use of additional hardware, augmented reality has the ability to capture and enhance real-world experience. It would enable people to engage with a design prior to construction, for example, to select the most appealing proposal from their experiences within its simulation. It is possible that many architecture projects will also remain in this unbuilt zone, in a parallel digital reality, which the majority of future world citizens will simultaneously inhabit.

Augmented reality would, therefore, allow a client to move through and sense different design proposals before they are built. Lights, sounds, even the smells of a building can be simulated, which could reorder the emphasis architects currently give to specific elements of their design. Such a change in representational method has the potential to shift what is possible within the field of architecture, as CAD drafting did at the beginning of this century. Additionally, the feedback generated by augmented reality can feed directly back into the design, allowing models to directly interact and adapt to future users. Smart design tools such as Materiable by Tangible Media are beginning to experiment with how AI can begin to engage with and learn from human behavior.

Computational Architecture Digital Grotesque Project

4. Realizing designs and rise of robot craftsmen

AI systems are already being integrated into the construction industryinnovative practices such asComputational Architectureare working with robotic craftsmen to explore AI in construction technology and fabrication. Michael Hansmeyer and Benjamin Dillenburger, founders of Computational Architecture, are investigating the new aesthetic language these developments are starting to generate. Architecture stands at an inflection point, he suggests on their website, the confluence of advances in both computation and fabrication technologies lets us create an architecture of hitherto unimaginable forms, with an unseen level of detail, producing entirely new spatial sensations.

3D printing technology developed from AI software has the potential to offer twenty-first-century architects a significantly different aesthetic language, perhaps catalyzing a resurgence of detail and ornamentation, now rare due to the decline in traditional crafts. Hansmeyer and Dillenburgers Grotto Prototype for the Super Material exhibition, London, was a complex architectural grotto 3D-printed from sandstone. The form of the sand grains was arranged by a series of algorithms custom designed by the practice. The technique allowed forms to be developed which were significantly different to that of traditional stonemasonry. The aim of the project was to show that it is now possible to print building-scale rooms from sandstone and that 3D printing can also be used for heritage applications, such as repairs to statues.The confluence of advances in both computation and fabrication technologies lets us create an architecture of hitherto unimaginable forms

Robotics are also becoming more common on construction job sites, mostly dealing with human resources and logistics. According to AEM, their applications will soon expand to bricklaying, concrete dispensing, welding, and demolition. Another example of their future use could include working with BIM to identify missing elements in the snagging process and update the AI in real-time. Large scale projects, for example, government-lead infrastructure initiatives, might be the first to apply this technology, followed by mid-scale projects in the private sector, such as cultural buildings. The challenges of the construction site will bring AI robotics out of the indoor, sanitized environment of the lab into a less scripted reality. Robert Saunders, a researcher into AI and fabrication at the University of Sydney, told New Atlas that "robots are great at repetitive tasks and working with materials that react reliablywhat we're interested in doing is trying to develop robots that are capable of learning how to work with materials that work in non-linear ways like working with hot wax or expanding foam or, more practically, with low-grade building materials like low-grade timber. Saunders foresees robot stonemasons and other craftsbots working in yet unforeseen ways, such as developing the architect's skeleton plans, in effect, spontaneously generating a building on-site from a sketch.

Ori System by Ori

5. Integrating AI systems

This innovation involves either integrating developing artificial technologies with existing infrastructure or designing architecture around AI systems. There is a lot of excitement in this field, influenced in part by Mark Zuckerbergs personal project to develop networked AI systems within his home, which he announced in hisNew years Facebook postin 2016. His wish is to develop simple AI systems to run his home and help with his day-to-day work. This technology would have the ability to recognize the voices of members of the household and respond to their requests. Designers are taking on the challenge of designing home-integrated systems, such as theOri Systemof responsive furniture, or gadgets such asEliqfor energy monitoring. Other innovations, such as driverless cars that run on an integrated system of self-learning AI, have the potential to shape how our cities are laid out and plannedin the most basic sense, limiting our need for more roads and parking areas.

Behnaz Farahi is a young architect who is employing her research into AI and adaptive surfaces to develop interactive designs, such as in her Aurora and Breathing Wall projects. She creates immersive and engaging indoor environments which adapt to and learn from their occupants. Her approach is one of manydifferent practices with different goals will adapt AI at different stages of their process, creating a multitude of architectural languages.

Researchers and designers working in the field of AI are attempting to understand the potential of computational intelligence to improve or even upgrade parts of the design process with an aim to create a more functional and user-optimized built environment. It has always been the architects task to make decisions based on complex, interwoven and sometimes contradictory sets of information. As AI gradually improves in making useful judgments in real-world situations, it is not hard to imagine these processes overlapping and engaging with each other. While these developments have the potential to raise questions in terms of ownership, agency and, of course, privacy in data gathering and use, the upsurge in self-learning technologies is already altering the power and scope of architects in design and construction. As architect and design theorist Christopher Alexander said back in 1964, We must face the fact that we are on the brink of times when man may be able to magnify his intellectual and inventive capacity, just as in the nineteenth century he used machines to magnify his physical capacity.To think architecturally is to imagine and construct new worlds, integrate systems and organize information

In our interview, Bergin gave some insights into how he sees this technology impacting designers in the next twenty years. The architectural language of projects in the future may be more expressive of the design teams intent, he stated. Generative design tools will allow teams to evaluate every possible alternative strategy to preserve design intent, instead of compromising on a sub-optimal solution because of limitations in time and/or resources. Bergin believes AI and machine learning will be able to support a dynamic and expanding community of practice for design knowledge. He can also foresee implications of this in the democratization of design work, suggesting the expertise embodied by a professional of 30 years may be more readily utilized by a more junior architect. Overall, he believes architectural practice over the next 20 years will likely become far more inclusive with respect to client and occupant needs and orders of magnitude more efficient when considering environmental impact, energy use, material selection and client satisfaction.

On the other hand, Pete Baxter suggestsarchitects have little to fear from artificial intelligence: "Yes, you can automate. But what does a design look like that's fully automated and fully rationalized by a computer program? Probably not the most exciting piece of architecture you've ever seen. At the time of writing, many AI algorithms are still relatively uniform and relatively ignorant of context, and it is proving difficult to automate decision-making that would at first glance seem simple for a human. A number of research labs, such theMIT Media Lab, are working to solve this. However, architectural language and diagramming have been part of programming complex systems and software from the start, and they have had a significant influence on one another. To think architecturally is to imagine and construct new worlds, integrate systems and organize information, which lends itself to the front line of technical development. As far back as the 1960s, architects were experimenting with computer interfaces to aid their design work, and their thinking has inspired much of the technology we now engage with each day.

Behnaz Farahi Aurora

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The Architecture of Artificial Intelligence | Features ...

What will artificial intelligence bring in 2020?

As an expert, Im often asked: what will this year bring? I dont have a glass ball to look into the future, or an artificial intelligence (AI)-based system for these kinds of predictions, but there are some interesting trends I certainly want to share.

I will not discuss the growth figures of AI use cases, or whether those not using AI will limp along behind, or whether the AI bubble will burst and a new AI winter will come. Much progress has been made, but not enough to deflect the next hurdle: and that is how to gain knowledge about your business domain with the help of AI.

So, what will AI bring us in the near future? Let me discuss three important topics:

AI is already starting to transform how organizations do business, manage their customer relationships, and stimulate the ideas and creativity that fuel ground-breaking innovation. (Capgemini)

Three years ago, good use cases for machine learning were hard to find. Now, success stories are everywhere. Machine learning, deep learning, neural networks, and all the other variants are now plentiful. So, whatever will happen this year, machine learning is here to stay and, it will become even more successful as more businesses start to use AI for their daily activities.

All these AI algorithms now constitute an integral part of many data-driven tools. For data analysts, using AI is just a click away. But does this imply that AI is used correctly? Im afraid not, because:

But theres more to business processes than task execution. How can we determine if our AI is really an improvement over human-based actions? This is still an open discussion.

Currently, we see machine learning being used in very narrow applications, to make process steps more efficient or to alleviate tedious jobs. But how AI will contribute to a meaningful return on investment has also been a big question, both last year and in 2020.

AI ethics isnt just a feel-good add-on a want but not a need. AI has been called one of the great human rights challenges of the 21st century. (Khari Johnson)

Last year, discussions about the ethics of AI really took off. Though mainly academic, the discussion now focuses not only on the (im)moral consequences of AI, for instance discrimination, job loss, inequality, and so on. The focus now is on values. Is there a thing like AI for good? Do we as a society really want to give decisive powers to machines? And are those machine fair and open? And what about checks and balances?

These discussions do not focus on AI alone. They also concern the use of big data. Smart cities, facial recognition, fraud detection these are all areas where privacy and expedience are to be discussed and assessed. This will require the evaluation of the ethical side from the beginning of the project. Will the ethics of AI be a burdensome duty or a real competitive advantage? I dont know yet.

We will see the rise of ethical frameworks. Just like compliance frameworks for accounting, these frameworks will offer ways of assessing the ethical implications of AI. Like any framework, they are no excuse not to think independently and systematically about AI. Frameworks dont guarantee a good outcome. And the discussion will arise on how to use these frameworks in a business context.

My recent three part blog on ethics (part 1, part 2, part 3) describes an approach to implementing ethics for AI in products, services, and businesses.

Deep learning has instead given us machines with truly impressive abilities but no intelligence. The difference is profound and lies in the absence of a model of reality. (Judea Pearl)

Machine learning, including deep learning and neural networks, is highly successful. These methods are all very good in extracting information from data. Yes, Im aware of the numerous mistakes machine learning makes, and about how machine learning, mostly image recognition, can be fooled. We must learn from these mistakes by improving the algorithms and learning processes. But AI of far more than machine learning alone. Cognitive Computing, Symbolic AI and Contextual Reasoning are also AI. We need to re-evaluate the use of these other AI- techniques for our applications.

This year, well continue to open the black box of machine learning. The algorithms will, through interpretable machine learning, provide insights into how they reached their decisions. But AI in a business context will not be able to evaluate the correctness and fairness of the decisions.

Machine learning is good at extracting information from data, but its lousy at extracting knowledge from information. For data to become information, it must be contextualized, categorized, calculated, and condensed. Information is key for knowledge. Knowledge is closely linked to doing and implies know-how and understanding. This raises the decades-old philosophical question of AI: Do AI systems really understand what they are doing?

Without visiting John Searles Chinese Room again, I truly think that the next step in AI can only be taken once we incorporate some level of knowledge or understanding of AI. In order to do that, well have to take another step toward human-like AI. For example, by using symbolic AI (or classical AI). This is the branch of AI research that concerns itself with attempting to explicitly represent human knowledge in a declarative form (i.e., facts and rules). Combining these older techniques with neural networks in a hybrid form, will take AI even further. This means that causation, knowledge representation, and so on are key factors necessary to take AI to the next level a next level that will be even more exciting than the achievements AI has reached this year.

For more information on this connect with Reinoud Kaasschieter.

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What will artificial intelligence bring in 2020?

AI, emerging technologies to replace 69% of managerial …

By 2024, artificial intelligence (AI) and emerging technologies such as virtual personal assistants and chatbots will replace almost 69 per cent of the manager's workload, predicts research and advisory firm Gartner, Inc.

Such technologies are rapidly making headway into the workplace, Gartner said.

"The role of manager will see a complete overhaul in the next four years," said Helen Poitevin, research vice- president at Gartner, in a statement.

"Currently, managers often need to spend time filling in forms, updating information and approving workflows. By using AI to automate these tasks, they can spend less time managing transactions and can invest more time on learning, performance management and goal setting," she said.

AI and emerging technologies will undeniably change the role of the manager and will allow employees to extend their degree of responsibility and influence, without taking on management tasks, Gartner said.

Application leaders focused on innovation and AI are now accountable for improving worker experience, developing worker skills and building organisational competency in responsible use of AI, it was noted.

"Application leaders will need to support a gradual transition to increased automation of management tasks as this functionality becomes increasingly available across more enterprise applications, said Poitevin.

Nearly 75 per cent of heads of recruiting reported that talent shortages will have a major effect on their organisations, according to Gartner.

Enterprises have been experiencing critical talent shortage for several years.

Organisations need to consider people with disabilities, an untapped pool of critically skilled talent.

Today, AI and other emerging technologies are making work more accessible for employees with disabilities.

Gartner estimates that organisations actively employing people with disabilities have 89 per cent higher retention rates, a 72 per cent increase in employee productivity and a 29 per cent increase in profitability.

In addition, Gartner said that by 2023, the number of people with disabilities employed will triple, due to AI and emerging technologies reducing barriers to access.

"Some organisations are successfully using AI to make work accessible for those with special needs," said Poitevin.

"Restaurants are piloting AI robotics technology that enables paralysed employees to control robotic waiters remotely. With technologies like braille-readers and virtual reality, organisations are more open to opportunities to employ a diverse workforce," she said.

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AI, emerging technologies to replace 69% of managerial ...