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2023 is the fifth consecutive time SymphonyAI Summit has been recognized as a Customers' Choice

PALO ALTO, Calif., April 19, 2023 /PRNewswire/ -- SymphonyAI Summit, a SymphonyAI division, announced today that it has been named a Customers' Choice in the 2023 Gartner Peer Insights Voice of the Customer for IT Service Management Platforms.

SymphonyAI Summit has been named a Customers' Choice for five years. In 2023, 60% of the total customer reviewers gave SymphonyAI Summit 5 out of 5 stars. The vendors recognized as a Customers' Choice meet or exceed both the market average Overall Experience and the market average User Interest and Adoption. Access a copy of the full report here.

SymphonyAI Summit's AI-enabled enterprise workflow software unifies service management, asset management, an AI-powered virtual agent, and operations management into a single, easy-to-use, enterprise-grade platform for service requests across an organization. Through AI-driven intelligence and workflow automation, SymphonyAI Summit's tools are designed to understand the context of an issue and automatically resolve incidents or service requests.

"Delivering value to our enterprise customers is our number one priority, and we believe being recognized as a Gartner Customers' Choice for the fifth time in a row underscores that commitment," said Satyen Vyas, CEO of SymphonyAI Summit. "The market is hungry for an excellent enterprise-grade, easy-to-use, cost-effective service management and enterprise workflow automation offering. We believe SymphonyAI Summit is meeting that need with our AI-enabled platform that helps organizations simplify work, drive productivity, and please users. Ultimately, the customers' experience of our product and service excellence is what truly matters."

Gartner Peer Insights is a free peer review and ratings platform and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in markets that are defined by Gartner Research in Magic Quadrant and Market Guide documents. The "Voice of the Customer" is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for "Capabilities" and "Support/Delivery") during the specified 18-month submission period are included. Reviews from vendor partners or end users of companies with less than $50M in revenue are excluded from this methodology.

Please click here to access a full copy of the Gartner Voice of the Customer for IT Service Management Platforms.

About Gartner Peer Insights

Gartner Peer Insights is a public platform that offers verified, first-hand reviews of enterprise software and services from experienced IT professionals.

*Ratings and reviews based on 208 total reviews as of 31 January 2023 in the IT Service Management Platforms market.

Attribution - Gartner, Voice of the Customer for IT Service Management Platforms, Peer Contributors, 24 March 2023.

Disclaimer- GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About SymphonyAI Summit

SymphonyAI Summit, a SymphonyAI division, provides a unifiedAI-enabled service, asset, and operations management platform. Enterprises use SymphonyAI Summit to dramatically reduce IT management cost and complexity while improving efficiency, productivity, predictability, and control. Leading enterprises across financial services, healthcare, manufacturing, education, and many more verticals are delivering exceptional user experiences while lowering IT costs using SymphonyAI Summit.

About SymphonyAI

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, finance, manufacturing, media, and IT/enterprise service management. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 3,000 talented leaders, data scientists, and other professionals. SymphonyAI is a SAIGroup company, backed by a$1 billioncommitment from successful entrepreneur and philanthropist Dr.Romesh Wadhwani. Learn more atwww.symphonyai.com.

PR Contact Nicole Katzin, [emailprotected]

SOURCE SymphonyAI

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Published: 10:00 am, 18 April 2023

The BBC has announced that Waterloo Road will return to BBC One and iPlayer this May, for a new series consisting of seven episodes. Alongside some familiar faces, the school will welcome back Jamie Glover as the much-loved character of Andrew Treneman, last seen in the series in 2009.

The ex-deputy head, English teacher, and former flame of Kim Campbell will return to Waterloo Road, but is Mr. Treneman back to help a struggling Kim take control of the school, or is he back to stir things up?

The popular drama series returned in January after an eight-year hiatus following a revival in audiences on BBC iPlayer during the first lockdown. The series remains especially popular with younger viewers, and is the BBCs second biggest drama title with 16-34 year olds of the year so far, behind only Happy Valley.

Known for its hard hitting storylines and relatable characters, the show reflects modern society with its portrayal of issues including the cost of living crisis, teen homelessness, racism, sexism, being LGBTQ+, mental health, and everything else facing young teens today. But amongst the chaos, the students, faculty and parents still make time for friendships, fun, and a few romances.

Returning for another term will be Angela Griffin (Kim Campbell), Adam Thomas (Donte Charles), Kym Marsh (Nicky Walters), Vincent Jerome (Lindon King), James Baxter (Joe Casey), Jo Coffey (Wendy Whitwell), Shauna Shim (Valerie Chambers), Neil Fitzmaurice (Neil Guthrie), Rachel Leskovac (Coral Walker), Katherine Pearce (Amy Spratt), Ryan Clayton (Mike Rutherford) and Sonia Ibrahim (Jamilah Omar).

Also joining the cast this series will be Paul Bazely (Benidorm, Black Mirror, Cruella, Pirates of the Caribbean) and Jenny Platt (Coronation Street, The Bay) as parents of pupils, whilst Olwen May (Coronation Street, Happy Valley, Emmerdale) and James Quinn (Early Doors, Coronation Street) are set to make an appearance at the school.

New student Myles Massey played by Osian Morgan joins established pupils including Adam Abbou (Danny Lewis), Priyasasha Kumari (Samia Choudhry), Noah Valentine (Preston Walters), Adam Ali (Kai Sharif), Alicia Forde (Kelly-Jo Rafferty), Francesco Piacentini-Smith (Dean Weever), Liam Scholes (Noel McManus) and Lucy Eleanor Begg (Caz Williams).

Scarlett Thomas plays Izzy Charles and fellow junior student casting includes Summer Violet Bird (Tonya Walters), Ava Flannery (Verity King), Thapelo Ray (Dwanye Jackson), Inathi Rozani (Zayne Jackson), Chiamaka (ChiChi) Ulebor (Shola Aku) and Sahil Ismailkhil (Norrulah Ashimi).

Angela Griffinsays: Its great to be back on BBC One and to be able to offer iPlayer fans some great new episodes. We have such a wonderful and talented cast, all of whom bring so much to Waterloo Road. This series holds a fair few surprises for Kim and everyone around her and I cant wait for people to catch up with all the action inside and outside the school.

Jamie Gloversays: I am so excited to be returning to Waterloo Road. The school has been such an important part of my life and its wonderful to be able to rekindle the old flame. Not to mention the joy of getting to work with the incomparable Angela Griffin once more. I hope that people will enjoy seeing Andrew and Kim together in the school again. Older? Certainly, theres the grey hair to prove it! Wiser? Who knows?

Lindsay Salt, Director of BBC Dramasays:We are thrilled that Waterloo Road is returning following its successful run earlier this year. To have Jamie Glover reprise his role as Andrew Treneman alongside our fantastic returning and new cast members is a real treat and we cant wait to share more stories from the school.

Fans of the show will be able to get all the behind the scenes information fromWaterloo Road The Official Podcastwhich will also be returning with hosts Adam Thomas and Priyasasha Kumari. Coming soon to BBC Sounds, the podcast will feature celebrity guests and the Waterloo Road cast as they look back at the shows legacy and take audiences on a nostalgic journey through the years. The show will countdown to the return of the new series and is the perfect listen for fans who have been with the show since it started.

Waterloo Road is a Rope Ladder Fiction and Wall to Wall North co-production for BBC One and iPlayer. The executive producers are Cameron Roach for Rope Ladder Fiction, Leanne Klein for Wall to Wall and Gaynor Holmes and Jo McClellan for the BBC.

AJ

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BBC confirms the return of Waterloo Road for another term - BBC

A 29-year-old man has died after he 'lost control' of his motorbike and hit a brick gate post.

The smash happened on Rutland Road in Tyldesley, a residential street, at around 10.50pm last night (Tuesday). Police and paramedics were called to the scene.

The man was riding a motorbike when he 'lost control' and hit a brick gate post at a house, police said. He tragically died on the scene.

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His family are now being supported by specialist officers. Police are now urging any witnesses, or anyone with information about the incident, to come forward.

In a statement, a Greater Manchester Police spokesperson said: "At around 10.50pm last night (Tuesday 18 April 2023), Greater Manchester Police were called to reports of a road traffic collision on Rutland Road, Tyldesley. It is believed that a motorcyclist lost control of their vehicle before colliding with a brick gate post of a residential address.

"Despite the best efforts of emergency services, the rider, a 29-year-old man, sadly died at the scene. The family of the rider are being supported by specialist officers.

"Officers are now appealing for witnesses - or anyone with dashcam, doorbell or CCTV footage - to please get in touch. You can do so by calling GMP's Serious Collision Investigation Unit on 0161 856 4741 quoting incident 4149 of 18/04/2023.

"A report can also be made via GMP's website: http://www.gmp.police.uk Alternatively, call the independent charity Crimestoppers anonymously on 0800 555 111."

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Man, 29, dies after 'losing control' of motorbike and hitting brick post - Manchester Evening News

Last Saturday many of us opened our eyes, realised that he was gone, and felt a little flat.

There were one or two slightly churlish articles in the Irish press about our American visitor. And lets not get started on the sour grapes in elements of the British media. Yet, the truth is that the majority of us, young and old, rural, and urban, threw our lot in behind Joe Bidens visit.

We werent necessarily politically engaging with Biden, rather we were offering a welcome to somebody who palpably appreciated it. Everyone was in good spirits and we had uncomplicated, warm-hearted fun.

It seems likely that our enthusiasm went beyond Bidens merits as a fundamentally decent human being (particularly when compared to his predecessor), or to an attachment to the Irish American diaspora.

Could it be related to the fact that good news stories have felt in markedly short supply?

Sometimes focusing on the headlines can provoke the feeling that the human race is in terminal decline.

One existential crisis after another appears to loom on the horizon, viruses, war, eroding relations between world powers, and the accompanying spectre of nuclear war, artificial intelligence said to rip us apart, and climatic apocalypse.

According to a report by the Reuters Institute for the Study of Journalism 2023, 70% of news publishers worry about the growing trend of stark or selective news avoidance on the part of audiences for whom the news tanks their mood. Apparently watching nightly death bulletins during the pandemic has dampened our appetite for unwelcome news.

There's good news after all

Of course, its debatable that headlines always give the comprehensive story. The news cycle tends to deal with the day-to-day, eliding long-term positive patterns.

So, not wishing to paint a Panglossian view, and accepting that as we navigate a complex reality that is often beyond our control there are no forgone conclusions, here is some positive news.

Last Wednesday the Irish Examiner led with a mood-boosting article reporting that the International Monetary Fund (IMF) predicts that Irelands economy will power ahead in 2023 and 2024. Irish GDP will grow by 5.6% this year and then expand by 4% in 2024.

The IMF also sees inflationary pressures easing across major economies over the next two years. True, it has warned the flare-up of the banking market turmoil in recent weeks could jeopardize the recovery of the global economy.

Core inflation surrounding food prices is worrying, and it was reported on Monday that a drop in diesel demand worldwide may indicate future recession risk so were not out of the woods yet. However late last year reports predicted a prolonged recession, so well take it.

It was reported in March that Irish unemployment dropped to a new post-crash low of 4.3% causing chief economist for Grant Thornton Andrew Webb to comment, The unemployment numbers provide yet more encouragement that the economy is weathering the challenges presented by inflation and doesnt appear impacted by the tech jobs slowdown.

Two weeks ago, the Government released figures that say as of 31 March, 15,282 Ukrainian pupils have been enrolled in Irish schools since the Russian invasion. The enrolment rate among Ukrainian children aged 5-18 in Ireland is estimated to be running at about 90%.

According to a recent Unicef report, about 66% of displaced Ukrainian children are not enrolled in host countries education systems. So, we owe a debt of gratitude to our teachers. As Hubert Loftus, an assistant secretary general at the Department of Education commented, its a great achievement for the school system.

Sticking with inclusivity and integration, Irelands far-right has failed to get a proper foothold. Yes, recently there have been some bumps in the road, but there is scant evidence of anti-immigrant sentiment in our Government.

The same cannot be said of many European countries including Poland, Austria, Italy, Hungary, and Sweden, where over the last decade the right has surged ahead. The ascension of the right has largely been attributed to the fallout from the vicious global recession crisis of 2008. Ireland took a major austerity bath which should have made our country fertile ground for extremists, but it didnt happen.

According to the Central Statistics Offices (CSO) annual progress report released five days ago, male life expectancy at birth in Ireland at 80.8 years was the highest in the EU for 2020, while female life expectancy at birth for Irish women was 84.4 years, which was 1.2 years above the EU average.

Positive climate moves

The latest figures released by the Society of the Irish Motor Industry (SIMI) show that new electric vehicle registrations in Ireland have risen 49% in 2023. Our greenhouse gas emissions are per capita the second highest in the EU after Luxembourg so this is a positive trend.

Lets have less of the balloon has gone up talk and more restricting technological developments that result in increased greenhouse gasses in the atmosphere. The more we reflect on the progress we have made, the more action we can take.

And there is some excellent news on that front. At the beginning of April, it emerged that UCC and Columbia University have developed a new method to improve climate policy.

Their research will improve the accuracy of estimating future demands for passenger and freight transport that collectively account for 20 % of global greenhouse emissions. Given that the forecasted global population and economic growth will lead to increased demand for transport services, major kudos to Siddarth Joshi at UCC who led this research as part of his PhD in energy engineering.

Another upbeat bulletin is that recently the Government has committed to spending 290m on walking and cycling infrastructure in 2023.

It was reported last month that Ireland has been ranked as the 14th happiest country in the world according to the World Happiness Report for 2023. We slipped one place from 2022, but its good going by any metric.

The index measures life evaluations in terms of six variables which include GDP per capita, social support, healthy life expectancy, freedom to make life choices, generosity, and freedom from corruption.

Trump is in trouble. Okay, Donaald Trump still has a lock on the Republican party and looks likely to win the Republican nomination.

Yet, in the last fortnight, it has been widely reported how the shenanigans surrounding his hush money trial have reminded independent voters in the USA of his toxic brand of extreme politics.

Around 40 % of American voters describe themselves as independent, with around two-thirds of independents estimated to be against Trump becoming president. They represent a crucial cohort in the outcome of the next American presidential election.

Its uncertain if Biden will definitely run again but the headline seems to be that many Independents who dislike Trumps angry partisanship would vote for Peppa Pig if the alternative was Trump. So, fingers crossed because many of us psychologically just couldnt take another four years of Trump.

Last week was a much-needed blast. And maybe the mood music is a little lighter than we think. Have a good day folks.

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Sarah Harte: Today's mood music may be more optimistic than you'd ... - Irish Examiner

Piers Morgan said Prince Harry looks like he's "enjoying" the media attention from his High Court case

TalkTV's Piers Morgan has accused Prince Harry of hypocrisy and warned him not to control the media as he starts a privacy battle in the High Court.

The Duke of Sussex is in London for a hearing in his claim against Associated Newspapers over unlawful information gathering using private investigators.

"The hearings could have passed without anyone really noticing, but Harry wanted everyone to see him and - turning up and leaving with a big grin on his face, looking like he's enjoying it all.

"It's probably not the best look for someone who wants us to believe he is in trauma for the invasion into his privacy - which came just before his grotesque invasion of other people's privacy.

"He didn't slip quietly through the side entrance like some of the others in this case, he chose to parade past the TV cameras, barging past some paparazzi, using the media that he loathes.

"Nothing better during a cost of living crisis to have multimillionaires rocking up in court wanting money for invasions of privacy, just after they've invaded their own.

"Harry seems to be rather confused by his treatment of the media. It seems he wants to keep his privacy when he's invading everybody else's.

"There's a major flaw in Harry's campaign against press invasions of his privacy. He's made his own privacy a ruthless public commodity, trading in his secrets and those of his family and friends to the highest bidders.

"The Prince who fled Britain to protect his family's privacy has laid bare every tawdry detail of his private life and theirs, in this tell-all memoir. From drug abuse to intimate conversations with his father at his grandfather's funeral.

"How much self-destruction of your own privacy can a public figure get away with before they abrogate their right to privacy?

"But privacy isn't really at the heart of Harry's crusade. He's made that crystal clear by selling it to the highest bidders. What he really wants is control, he can control the narratives in Netflix shows, the questions he's asked in publicity junkets, and his version of the truth in his book.

"What he cannot control is a free press. A free press, warts and all, good, bad and ugly. The type we have in this country is the cornerstone of democracy.

"That's why Harry, who wants complete control over everything that is written and said about him, is so afraid of our free press."

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Piers Morgan: A free press is a cornerstone of democracy Prince ... - TalkTV