Archive for the ‘Progressives’ Category

Progressive gives voice to Flo’s chatbot, and it’s as no-nonsense and reassuring as she is | Transform – Microsoft

The usually sunny Flo is perturbed with Mara (yet again) during a work-from-home Progressive Insurance staff meeting over video. While seated at the computer, Mara is busy talking to someone at home. Mara, you know youre not on mute, right? says Flo. Oh, theres a mute button? the laconic Mara replies with genuine surprise.

During these months of work-from-home meetings, we all can relate. And Flo, of course, makes everything more relatable.

Progressive Insurances iconic spokesperson, portrayed by actress Stephanie Courtney, has not only been the star of Progressives TV ads since 2008, but also has a strong social media presence, including more than 4 million followers on Facebook. In fact, Progressive created a Flo chatbot to enable customers to interact with Flo on Facebook Messenger, as well as other channels, to help customers with basic insurance questions.

Now, Flos voice is being added to the chatbot, creating an even more personal experience for customers who adore the personable lady in the white apron.

Flo obviously has been a staple and a highly recognized brand icon for Progressive, says Matt White, technology and innovation manager in Progressives acquisition experience group. We wanted the chatbot persona to be friendly and helpful to consumers in their path to purchasing insurance, and ultimately, in becoming customers of Progressive for what we hope will be decades.

The Flo Chatbot runs on Microsoft Azure. Azure Bot Service and Azure Cognitive Services are among the services used to create the Flo Chatbot in 2017 and now, to give her a voice.

You can banter with the virtual version of Flo, if you like, and youll find shes just as polite and matter-of-fact as she is in Progressives ads.

Ask Flo what her favorite movie is, and she responds, I could try to pick a favorite, but wed be here until next Tuesday. Want to know her favorite food? I could go for a taco right about now but was told I could only have one every hour.

To get a behind-the-scenes look, we spoke with White to learn more about the Flo Chatbot with voice, Progressives work with Microsoft and whats important when it comes to helping customers.

TRANSFORM: Tells us about the origins of the journey for Progressive, Flo and Microsoft.

WHITE: We began the journey with Microsoft three years ago, when we wanted to embark on building a chatbot. But more importantly than building a chatbot was really to build a conversational experience, and frankly, learn about the potential power of having conversational experiences available in a variety of digital channels.

As weve continued to learn about what it takes to build and maintain, and ideally excel, at conversational experiences, we wanted to learn: What does it take to integrate text to speech in a voice component?

The foundation of the bot itself is the Microsoft Bot Framework. What weve done is layered on another cognitive service, so we could take all that existing architecture and foundation, and layer in the text-to-speech service.

TRANSFORM: How does the Flo Chatbot help people now, and how will adding voice change things?

WHITE: The Flo chatbot is capable of a variety of different things. Theres a large question-and-answer functionality, from Insurance 101 kind of questions What does comprehensive mean? What does collision mean in terms of car insurance coverage? to if you have policy servicing questions, we can point you in the right direction.

If youd like to get an insurance quote for a variety of products, with our subsequent releases of the Flo Chatbot, well fully build out the ability for people to get a car insurance quote through the experience.

TRANSFORM: What are some of the wackiest questions the Flo chatbot has been asked?

WHITE: I guess it depends on your perception of wacky. Theyll ask for jokes. They ask, Whats your favorite movie? Whats your favorite food?

You could say, well, its not really worth training answers on that, but people ask. The Microsoft tools certainly make it easy enough to train answers for those kinds of persona-based questions, or just chit-chat kind of questions. I think those are opportunities to delight consumers, so why wouldnt we?

TRANSFORM: Is incorporating Flos personality and sense of humor in the chatbot difficult to do?

WHITE: No, not from a technical perspective. Thankfully, we have some very talented copywriters who are used to writing in the voice of Flo for various purposes.

You always want to be on the lookout for opportunities to delight, but not unintentionally create frustration. You want to be able to acknowledge frustration, too. There are times where some wit or humor is appropriate, depending on the users engagement and what theyre asking. And then therere times when it should be just the facts, or empathy, to help. If someone chats with us and says they had a car accident, thats not the time for talking about tacos and unicorns. You still want to be friendly and helpful but get them the information they need.

TRANSFORM: What have you learned about chatbots based on communications so far from customers?

There are lots of repetitive questions that a chatbot can certainly handle well informational questions, point people to the right information. I frankly think its just as important to recognize the kinds of things where you really want customers connected to a live person.

One of the things we try and think about, too, is that we always want to provide an off-ramp; we want to avoid user frustration. So if the bot doesnt understand, or doesnt comprehend what the user might be asking, we have logic built in such that, rather than getting stuck in a loop, we offer a connection to a person who can help.

In addition to dealing with some of those repetitive questions and repetitive transactions, the chatbot has also helped surface those more complicated questions that you could envision potentially training the bot to handle, but you may not want to. It might make more sense to have a licensed insurance agent from Progressive handle those questions.

TRANSFORM: What are the benefits of using Azure Cognitive Services for the Flo chatbot?

WHITE: One advantage for us is the decoupled nature of the services. In other words, you can use what you need to use. You dont have to use everything. We use a variety of services for natural language understanding the LUIS service as well as QnA Maker. Those are two stand-alone services. We use them together, depending on the nature of the users question. Now were using the neural text-to-speech service that weve been able to kind of bolt on, if you will, to this so that we can bring voice to the experience.

Being able to integrate the bot framework, which lives in Azure, into our own kind of Progressive APIs to help answer questions or execute transactions has been one of the key advantages. Youre not locked into a huge suite of products. You can use the products that you need, and then you can layer in other products your own or others, if needed.

Another advantage with the open-source nature of the Microsoft Bot Framework is that all these services are but an API call away. If you want to layer in a new experience, or tailored experience, or use a service, its easy to integrate those pieces on the foundation theyve already built.

TRANSFORM: Are there other features that Progressive might want to add to the Flo chatbot in the future?

WHITE: We dont have any near-term plans, but as you might imagine theres a variety of other cognitive services that, depending on where our conversational journey takes us, you could envision potentially layering in things like computer vision, or machine vision, and other cognitive services.

For example, if we needed pictures of documents, if we needed pictures of anything where people could load them up into the chatbot experience we could use the machine vision service to help identify what is in the image and then process it accordingly.

I think one of the things well find as people get used to chatbots, and engage with them, theyre going to want to be able to do more things. So as those consumer demands grow, well certainly grow with it.

TRANSFORM: Its crucial to Microsoft that machine learning and artificial intelligence (AI) be used responsibly and ethically. What was your experience in those areas in developing the Flo chatbot?

WHITE: I appreciate Microsofts partnership on this front as well. The technology that is out there is incredibly powerful. You can train chatbots to do a lot of things that people can do, but just because we can, doesnt mean we should. As I mentioned before, there are questions we could reasonably train the chatbot to answer, but that doesnt mean that we should. It still might be better to get people to a live Progressive Insurance consultant to discuss their particular issue, concern or question.

I think thats particularly true when you start introducing a characters voice but still a voice and I thought Microsofts approach to that in ethics and AI has been very upfront and straightforward in terms of how we use it. Its certainly been an approach consistent with Progressives own core values.

One of the things I appreciate from some of the disclosure thats required we want to make it sound real, we want to make it sound authentic, but we also want to be transparent that its not. And thats actually a requirement from Microsoft that even when you initially engage with the voice font on Google Assistant, as an example, we say upfront that this is a virtual version of Flo.

We want it to sound and act like Flo as much as it can, being a machine, but we want to be very transparent about what it is and what it isnt. So when people ask, is this a bot, is it a person, we dont try and pretend its a person. Right up front. We offer help if they want to speak to a live person, we can certainly get them there.

(Photos and audio files courtesy of Progressive.)

Visit the AI Blog to learn how Custom Neural Voice is bringing to life other iconic characters, like Bugs Bunny and the Duolingo crew.

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Progressive gives voice to Flo's chatbot, and it's as no-nonsense and reassuring as she is | Transform - Microsoft

Sens. Markey And Warren Are Part Of A Progressive Push To Kill The Filibuster – WBUR

Once upon a time, the filibuster was part of a uniquely American idea of standing up for principle even if you're outnumbered. That theme was at the heart of Frank Capra's 1939 movie, "Mr. Smith Goes To Washington": Jimmy Stewart plays the young, idealistic Sen. Jefferson Smith, who tries to block passage of a corrupt appropriations bill with a talking filibuster refusing to give up the U.S. Senate floor.

"No, sir. I will not yield," Smith declared in one of the film's pivotal scenes.

Smith held the floor for 24-straight hours until he collapsed with exhaustion. But his efforts exposed the corruption and blocked the bill. That was Hollywood's view of how Washington could work, and according to Adam Jentleson, "[The film was] an accurate depiction of how the filibuster was deployed in those days."

Jentleson, a progressive strategist who worked for Democratic Sen. Harry Reid, is the author of "Kill Switch: The Rise of the Modern Senate and the Crippling of American Democracy."He argues that over time, the filibuster changed from a procedure to give one senator a chance to persuade his colleagues across the aisle, to a legislative sledge hammer that allows the minority to kill legislation supported by the majority. That's because in the modern Senate, it takes 60 votes rather than a simple majority to stop debate and move a bill to an up or down vote.

"We've come to accept that the 60-vote threshold is sort of a normalized part of the Senate," Jentleson said. "But this is a recent thing."

'The Filibuster Must Go'

As Jentleson pointed out, throughout most of the Senate's existence, simple majorities determined if bills passed or died. But that changed in a big way during the push for civil rights when southern senators used the filibuster to block civil rights legislation.

"That was the major contribution of the Jim Crow era by the southern white supremacist senators, to finally use the filibuster to actually stop bills altogether by raising the threshold for passage from a simple majority to a super-majority," Jentleson explained. "And this is sort of the principal source of gridlock in our federal government today."

With a series of executive orders addressing everything from climate change to immigration to COVID-19, President Biden has quickly begun to push his agenda forward. But progressives like Jentleson argue that unless the Senate does away with the filibuster, Biden's more ambitious legislative goals will stall.

"The filibuster must go," Sen. Ed Markey told WBUR recently. "It's something that's rooted in a racist past, and it's used today as a way of blocking the progressive agenda, which President Biden is proposing [including] environmental justice, racial justice, economic justice."

Sen. Elizabeth Warren said she also favors ending the filibuster, which she argues cripples any effort to pass progressive legislation.

"The filibuster is giving a veto to the gun industry," Warren said in a Democratic presidential debate last year. "It gives a veto to the oil industry. It's going to give a veto on immigration. ... We are willing to roll back the filibuster, go with the majority vote and do what needs to be done for the American people."

The politics around this are fraught. With the filibuster gone, Senate Democrats could pass everything from the Green New Deal to Medicare for All with a simple majority. But Senate Minority Leader Mitch McConnell said they would pay a price.

"When Republicans next control the government, we'd be able to repeal every bill that had just been rammed through," McConnell said recently on the Senate floor. "And we'd set about defending the unborn, exploring domestic energy, unleashing free-enterprise, defunding sanctuary cities. You get the picture."

'You Need Some Buy-In From The Other Side'

A number of moderate Democrats also oppose killing the filibuster, including academicRichard Arenberg, who takes McConnell's warning seriously. Arenberg teaches at Brown University and is co-author of "Defending the Filibuster: The Soul of the Senate," a book he wrote with former Senate parliamentarian Robert Dove.

After working on CapitolHill for more than 30 years with three different senators, including Paul Tsongas of Massachusetts, Arenberg said he believes calls to kill the filibuster are "short-sighted."

"[Every time] I brought any kind of legislative proposal to one of those senators the first question [they asked] was, "'Who's my Republican co-sponsor?' " he recalled. "Because every senator understands if you're going to get anywhere with your legislative proposals, you need some buy-in from the other side."

With regard to how those segregationist senators used the filibuster, he said: "It was evil. Immoral." But, he argued, that doesn't make the procedure itself evil, adding "I don't accept that."

Instead, Arenberg argued the filibuster cools the legislative temperature and offers a degree of protection for whichever party is out of power.

"Progressives, at least the ones in the Senate who are now clamoring to get rid of the filibuster, weren't doing that in 2017 when Trump took office with majorities in the House and the Senate," he said. "So that's why I say it's short-sighted."

According to Arenberg, polarization is at the root of the crisis in Washington and killing the filibuster would only make it worse.

On the other hand, use of the filibuster spiked in the past decade particularly by Republican minorities. And Democrats like Markey are ready to push back.

"I believe that ultimately it's inevitable that we have to repeal the filibuster," Markey said.

Moderates might need convincing. But they'll face a tough choice: give up on key parts of the Biden agenda or kill the filibuster.

Correction: An earlier version of this story misidentified the co-author of Richard Arenberg's book. The post has been updated to reflect that his co-author was former Senate parliamentarian Robert Dove. We regret the error.

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Sens. Markey And Warren Are Part Of A Progressive Push To Kill The Filibuster - WBUR

Progressives Back AOC, Warning Cruz and Other Republicans ‘Pose a Threat’ – Newsweek

Progressive Democrats rallied behind Representative Alexandria Ocasio-Cortez of New York after she described GOP Senator Ted Cruz of Texas and other Republicans that objected to President Joe Biden's win as "abusers."

During an Instagram live-stream on Monday, Ocasio-Cortez called out Cruz and other Republicans who objected to the certification of Biden's victory, arguing that their actions contributed to the violent insurrection by supporters of former President Donald Trump against the U.S. Capitol on January 6. She accused Cruz and other Republican lawmakers of being eager to "move on" without discussing accountability.

The progressive Democrat has repeatedly singled out Cruz and blasted Republicans who joined with him in objecting, saying they should no longer serve in Congress.

"These are the tactics of abusers. Or rather, these are the tactics that abusers use," Ocasio-Cortez said during the video. "What they're asking for when they say, 'Can we just move on?' ... is, 'Can you justcan we just forget this happened so that I can do it again, without recourse?... Can you just forget about this so that we can, you know, do it again?'"

Other progressive Democrats quickly rallied behind Ocasio-Cortez, sharing a similar perspective and praising her for publicly discussing the trauma she and other members of Congress suffered during the attack by the pro-Trump mob.

"I shared @AOC's concern about being locked in the same room as my Republican colleagues on January 6th. They had incited an insurrection, and were live-tweeting our whereabouts," freshmen Representative Mondaire Jones, a New York Democrat, tweeted on Tuesday. "Some of them continue to pose a threat to everyone who works in the Capitol. They must be expelled."

Former Democratic presidential hopeful Julin Castro, who previously served in former President Barack Obama's Cabinet, thanked Ocasio-Cortez for sharing her experience.

"Thank you for sharing your experience, @AOC. So many lives were put at risk because lawmakers fanned the flames of violent extremistsand law enforcement failed to take the threat seriously," Castro tweeted. "We can't 'move on' from this attack until those responsible are held accountable."

Representative Ilhan Omar, a Minnesota Democrat, took aim at Ocasio-Cortez's critics.

"Y'all stop invalidating @AOC's experiences because you aren't hearing about the experiences of other members," she wrote in a Monday evening tweet. "Everyone deals with trauma differently, her stories are validating for so many of us with similar experiences and she is showing people that vulnerability is strength."

In an interview with MSNBC, Representative Katie Porter, a California Democrat, recounted just how terrified Ocasio-Cortez was as they hid together on January 6. Porter said she told her colleague: "'I'm a mom. I'm calm. I have everything we need. We can live for like a month in this office.'" Ocasio-Cortez replied, "'I hope I get to be a mom, I hope I don't die today,'" Porter said.

The New York congresswoman strongly criticized Republicans for saying that Democrats should just "move on" while dismissing efforts to hold Trump and other GOP lawmakers accountable.

"So many of the people who helped perpetrate and who take no responsibility for what happened in the Capitol are trying to tell us all to move on... forget about what happened... [and] that it wasn't a big deal... without any accountability, without any truth-telling or without actually confronting the extreme damage, physical harm, loss of life and trauma that was inflicted on not just me as a person, not just other people as individuals, but as on all of us as a collective, and on many other people," Ocasio-Cortez said in her Monday evening live-stream.

Just 10 Republican House members joined with their Democratic colleagues in voting to impeach Trump a second time a week after the violent attack against the Capitol. The Article of Impeachment accuses Trump of inciting the riot. Ahead of the mob attack, Trump urged supporters at a nearby rally to march to the legislative building and "fight like hell" to keep him in office. The Senate will begin Trump's second impeachment trial next week, but it currently appears that there are not enough GOP senators willing to vote to convict the former president.

Newsweek reached out to Cruz's press representatives for comment but they did not immediately respond.

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Progressives Back AOC, Warning Cruz and Other Republicans 'Pose a Threat' - Newsweek

Biden admin embraces IHRA anti-Semitism definition shunned by progressives – The Times of Israel

A senior US State Department official announced Monday that the Biden administration embraces and champions a definition of anti-Semitism that has become a point of tension between mainstream and progressive Jewish organizations in America.

As prior US administrations of both political stripes have done, the Biden Administration embraces and champions the [International Holocaust Remembrance Alliances] working definition [of anti-Semitism]. We applaud the growing number of countries and international bodies that apply it. We urge all that havent done so to do likewise, said Deputy Assistant Secretary of State for Democracy, Human Rights and Labor Kara McDonald.

Addressing an Organization for Security and Cooperation in Europe meeting, McDonald said, We must educate ourselves and our communities to recognize anti-Semitism in its many forms, so that we can call hate by its proper name and take effective action. That is why the IHRA working definition of anti-Semitism, with its real-world examples, is such an invaluable tool.

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The IHRA working definition is a 500-word document with a brief explanation of anti-Semitism followed by 11 examples of how it can manifest most of which involve speech about Israel.

The definition has been adopted by dozens of countries and a growing list of organizations and universities to help monitor, teach about and combat anti-Semitism. But its Israel provisions have also become a flashpoint for debate. And adoption of the definition can signify different things to different groups.

Deputy Assistant Secretary of State for Democracy, Human Rights and Labor Kara McDonald. (Screen capture/YouTube)

Defenders of the definition say its Israel examples which include comparing Israel to the Nazis, calling Israel racist and applying a standard to Israel that isnt applied to other countries are helpful in identifying where anti-Israel activity turns into anti-Semitism. Its detractors, however, say that the examples can have the effect of branding all criticism of Israeli policy anti-Semitic.

Palestinians have said it serves to make Israel immune to criticism for its treatment of them and for what they view as its violation of international law.

Elaborating on the position, a State Department official told The Times of Israel, We see the working definition as a critically important tool to help the public and government at all levels at home and around the world recognize traditional and contemporary forms of anti-Semitism when they encounter them. We must be able to identify the many manifestations of anti-Semitism in todays world so that we can most effectively address them.

William Daroff who heads the Conference of Presidents of Major American Jewish Organizations that had called on US President Joe Biden to follow the Obama and Trump administrations in adopting the definition lauded McDonalds remarks. They are absolutely the direction were seeking from the administration, Daroff told The Times of Israel.

But not all of the Conferences 53 members have adopted the resolution. Americans for Peace Now and the Workers Circle, both progressive groups, have held out. Americans for Peace Now, a frequent critic of Israeli policy, told Haaretz in December that it would not adopt the definition because it is already being abused to quash legitimate criticism and activism directed at Israeli government policies.

The Reform Movement has taken a slightly more moderate position, calling the IHRA definition helpful but stating that it should not be given the force of law.

Our commitment to principles of free speech and concerns about the potential abuse of the definition compel us to urge its use only as intended: As a guide and an awareness-raising tool, the movement said in a statement last month. The definition should not be codified into policy that would trigger potentially problematic punitive action to circumscribe speech.

Pushing back on the argument, Daroff said that the definition itself states that it should not be used to restrict legitimate speech. However, what it does is clearly state the truth, which is that oftentimes criticism of Israel is a proxy for criticism of Jews.

JTA contributed to this report.

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Biden admin embraces IHRA anti-Semitism definition shunned by progressives - The Times of Israel

Can Max Tracy Ride the Citys Progressive Wave to Become Burlingtons Next Mayor? – Seven Days

The thermometer read 28 degrees as Max Tracy stripped off a fourth layer of clothing and hobbled barefoot toward the frigid waters of Lake Champlain.

The 34-year-old Burlington City Council president had trekked to Oakledge Park on January 7 to mark a milestone in his quest to become the Queen City's next mayor. Supporters had surpassed Tracy's goal of raising $25,000 by New Year's Eve, and now they tuned in remotely to watch their candidate keep his promise to jump in the lake if he hit that target.

"Little chilly," Tracy said with a boyish giggle as he removed his undershirt and khaki pants, revealing swim trunks. He dove into the icy water and emerged a second later, red-faced and laughing. "That was fun!" he said to the camera, and proceeded to thank his donors, in no apparent rush to towel off.

The virtual crowd ate it up. "The only way Miro could beat this is to go in naked!" one Tracy supporter commented on Facebook. "This is the energy we need right now," wrote another.

Tracy's polar plunge was perhaps a silly stunt, but it also served as an apt metaphor for the hard-line Progressive's promise if he is elected in March: to send a shock through the system.

In his bid for the city's top job, Tracy has offered a vision for Burlington in stark contrast to the one championed by Mayor Miro Weinberger, the three-term incumbent. Though Weinberger would be considered a liberal Democrat in most settings, in increasingly progressive Burlington, he is seen as a centrist who touts his fiscal management and emphasizes incremental reform.

Tracy, on the other hand, promises to fight for sweeping new policies, including rent stabilization, a luxury real estate transfer tax and community control of the police. A professional union organizer who rents an apartment in Burlington's Old North End, Tracy says city residents want radical change after nearly nine years of "Status Quo Miro."

There's some evidence to support his claim. Since 2019, Progressives have booted four moderates from the city council, shifting the balance of the governing body further and further left. Activists have marched to Democratic politicians' homes several times to demand support for Progressive-led calls for racial and economic justice. And scandals involving the Burlington Police Department have chipped away at Weinberger's incumbent advantage.

"I think Miro has completely lost touch with what is needed now for the city and for people to thrive and be heard," said Llu Mulvaney-Stanak, a New North End resident working on Tracy's campaign. "He's had so many opportunities to do that, and I feel like, at this point, he just doesn't have it in him."

But the Progs' ascent has also stoked fears among other residents that if Tracy takes city hall, there will be no stopping the Progressive agenda. Weinberger himself has warned that electing a Progressive could weaken the city's financial standing as the local economy recovers from the coronavirus pandemic.

"We [don't] need a radical change in leadership at the top, especially in these times," said Peter Bahrenburg, a New North Ender and Weinberger supporter. "Miro's done a good job guiding us the last several months, and we're certainly in better shape than when he took over."

Meanwhile, five additional candidates, including City Councilor Ali Dieng (I-Ward 7), are also in the running, creating the very real possibility that they could split the opposition and hand Weinberger a fourth term.

Tracy has just a month to convince voters that Weinberger's steady-as-she-goes approach can't answer the calls for change that have propelled Tracy and his party to power on the city council. His success depends on whether voters see him as a leader or as an activist gone off the deep end.

As a youth raised on evangelical Christianity in a Chicago suburb, Tracy was never exposed to social movements. He had to seek them out.

His "awakening" came when he was 16 years old in 2003 and attended a protest against the Iraq War with a friend. He later joined his high school's debate team and the Gay-Straight Alliance's executive board. When right-wing students held an anti-gay demonstration one year, Tracy donned a rainbow cape and spent the day challenging his classmates' bigoted views.

Tracy's activism blossomed when he was a student at the University of Vermont; he joined hunger strikes, naked marches and sit-ins to advocate for a livable wage for UVM staff. Later, as an employee in UVM's international admissions office, Tracy started a union drive that did not succeed.

He was elected to the city council in 2012, the same year Weinberger became mayor. At the time, only two other Progressives sat on the 14-member council. (After a realignment, the body now has 12 members.)

Tracy soon earned a reputation as a councilor passionate about his principles. A climate activist, Tracy doesn't own a car and arrived at pre-pandemic council meetings with a bike helmet in hand. Even before this campaign, Tracy often took direct aim at Weinberger during council debates, his face reddening with every pointed critique.

Tracy has also opposed many of the proposals favored by Weinberger and the Democrats. He was one of four councilors to vote against basing Vermont Air National Guard F-35 fighter jets at the Burlington International Airport. Asked about the F-35s in an interview last month, Tracy began, "I would look for every opportunity to get rid of the" jets, then stopped himself and said instead that he would like to see "a different mission for the Guard." He is also the only councilor to have consistently voted against the CityPlace Burlington downtown redevelopment project, which started and stalled on Weinberger's watch.

Progressives could do little to challenge the mayor's agenda until recent elections shifted the council's balance of power. In 2019, political newcomer Perri Freeman won the Central District seat by outpolling incumbent Jane Knodell, a longtime Progressive who some felt had too closely aligned with Weinberger. Fellow young Prog Jack Hanson ousted an incumbent in the East District the same year. The party took two more seats last March, bringing their numbers to six, the most ever during Weinberger's tenure. Photos of Tracy at the Progs' party that election night hands raised above his head in a jugular-bulging, joyous scream captured the moment he realized his party could compete citywide.

"We were in a place where that was not only possible but necessary," Tracy said. "We have a very different vision than the current administration and want to take the city in a different direction."

Since then, the council has passed what could be billed as the greatest hits of Progressive Party policy. Progressives successfully put measures on the Town Meeting Day ballot to ban no-cause evictions, reinstate ranked-choice voting, and regulate home and commercial heating systems. The ambitious platform, with Tracy at the helm, has induced Weinberger to pull out his veto pen twice in six months. He'd never used it during his previous eight years in office.

While Tracy's demeanor has mellowed as council president, his management of the meetings' public forums has come under fire. During recent debates on police reform, Tracy gave people of color the top slots in time-limited forums, prompting the police union to complain that he was silencing opposing viewpoints. Tracy stopped the practice in recent weeks after hearing from the city attorney, but he still touts his approach on his campaign website as a hallmark of his progressive record.

Democrats, including Weinberger, have labeled today's Progressive Party "extreme," "dogmatic" and "dangerous." The new wave has also alienated longtime members of the party. Tiki Archambeau, a former chair of the Burlington Progressive Party, is running against incumbent Councilor Freeman in the Central District because he thinks today's Progs have gone too far left. Archambeau hasn't endorsed a mayoral candidate, but former councilor Knodell is backing Weinberger, and so is Peter Clavelle, the city's longest-tenured mayor. Former mayoral hopefuls Steve Goodkind and Carina Driscoll who ran as an independent in 2018 with the Progressive endorsement said they will vote for Dieng.

Knodell and Driscoll said Tracy and his ilk are impulsive and pass measures without considering their implications, such as the vote last June to cut the city police roster by 30 percent. As a result, Weinberger says, the department is facing a staffing crisis.

Driscoll, herself a former chair of the Burlington Progressive Party and the stepdaughter of U.S. Sen. Bernie Sanders (I-Vt.), is supporting Dieng because she says he's the only inclusive leader in the race. Living in the New North End, known to be a more conservative city neighborhood, has taught Dieng to balance all sides of an issue, she said. That's in sharp contrast with Tracy, Driscoll said, adding that his brand of politics "has a hold on the Progressive Party, but it is not the entire progressive vision."

State Rep. Selene Colburn (P-Burlington), who once served on the city council with Tracy, sees a different political landscape. She cites the Progressives' capture of four seats in contested races over two years as evidence of growing support for the party's policies. And she challenged the notion that the Progressives' agenda is so radical it cannot attract support from other parties. The Progs hold only six council seats, so at least one Democrat or independent has to vote alongside them to pass a resolution and they often do.

Decisions aren't made in "some Progressive vacuum," Colburn said. "They're happening with collaboration."

Colchester resident Norman Burnett can't vote for Burlington's next mayor, but he sure has an opinion about the race. Burnett has owned rental properties in Burlington for 20 years and says he's tired of politicians who want to ban certain types of evictions or worse, dictate how much he can raise his rent each year.

So when he learned that Tracy a champion of these and other tenant-friendly policies was running for mayor, Burnett erected massive plywood signs outside his buildings.

"Vote No to Max Tracy," one on Intervale Avenue reads. "No New Taxes."

The rest of the street is dotted with pro-Tracy signs, as are many other streets in the Progressives' Old North End stronghold. Down the street from Burnett's building, MacKenzie Murdoch fashioned a sign out of an old bedsheet: "Max for Mayor," it reads, alongside two spray-painted hearts.

"I live with all young, progressive people, and we all are really excited to see someone who aligns with our values," Murdoch said, pointing to Tracy's support for tenants' rights and racial justice. "Just knowing that there's someone in an elected position who stands with my same morals ... always feels good."

Tracy said his primary goal if he is elected will be to lift up the marginalized communities he says Weinberger has left behind. A Mayor Tracy would introduce a "participatory budgeting" process in which voters would decide whether to fund neighborhood projects proposed directly by residents. He'd consider assigning more staff to help businesses recover from the coronavirus. And, to Burnett's point, he would advocate for a new tax to fund affordable housing projects.

Housing policy looms large on Tracy's agenda. He would propose limiting rent increases to a certain percentage each year so costs don't outpace wage growth. Already, nearly 60 percent of Burlington renters spend more than 30 percent of their income on rent and more than half the households in the city are renters.

"This would certainly be a tough fight, but I think it's crucial that we get housing costs under control," Tracy said.

Tracy would pair his rent stabilization plan with a mandate for landlords to weatherize rentals, such as by installing energy-efficient windows. (In an interview, Weinberger deftly noted that he proposed this exact plan at his housing summit, a daylong event in 2019 that focused on various housing challenges.)

Tracy says tenants shouldn't have to bear the high cost of heating drafty apartments. "Absent requiring it, it's not going to happen," he said.

Unsurprisingly, Tracy hasn't won over many landlords. James Unsworth, whose family business operates 17 rental units in Burlington, said Tracy's housing reforms would burden landlords who operate on smaller margins than the likes of big outfits such as Redstone, Bissonette Properties and Handy's Property Rentals.

He also disagrees with Tracy's position on evictions. The candidate supports an initiative that, if approved by voters in March and later by the legislature, would prevent landlords from evicting residential tenants without a reason. Tracy would also propose banning evictions for commercial tenants during the pandemic.

"I feel like sometimes these Progressives come at this in this adversarial kind of light landlord bad, tenant good, end of story and it's just not the case," Unsworth said. "We are here to work with renters and get through this together as a community."

Fellow landlord Patrick Johnson, however, thinks Tracy's proposals are reasonable. The Ward 2 resident rents out four units, including his owner-occupied duplex just down the street from Tracy. He noted that three of six Progressive councilors are also renters.

"Finally, that portion of the population of Burlington has a voice, and I don't think they've been radical," Johnson said of council Progs. "They're just saying the neoliberal agenda has failed, again. The mayor likes to talk a good talk, but the rent still goes up."

Weinberger disputes this claim, saying that his efforts to boost the city's housing stockkeep annual rent increases down. Indeed, the city's rental vacancy rate has more than doubled since Weinberger took office from a dismal average of 0.7 percent between 2006 and 2011 to an average of 1.5 percent between 2012 and 2018 but there's no city-level data showing the effect on rental costs.

Instead, Weinberger points to anecdotal evidence from landlords and to a 2018 county-level market study, which showed that annual rent inflation decreased from 2.9 percent to 1.7 percent between 2014 and 2019.

Further, Weinberger says rent control is a failed policy. He pointed to a 2019 study that concluded San Francisco renters were less likely to move if their rent was controlled, and, over time, developers built fewer rent-controlled units. The supply decreased, and the market rates increased defeating the purpose of rent control altogether.

Tracy also has strong views on police reform, and he voted last June to reduce the size of Burlington's force. He also supported a Progressive-led effort to create a citizen board to investigate and discipline cops for misconduct.

Weinberger opposed "defunding the police" and blames Progs for the department's swiftly dwindling roster. Eleven officers have left since last summer, endangering the city's overnight police coverage.Last week, Weinberger slammed councilors for delaying a vote on his plan to increase the maximum force size by 10 officers. And last month, he vetoed the control board proposal.

Both initiatives had wide support from racial justice activists, who called into council meetings by the hundreds to demand accountability after several cases of alleged excessive use of force came to light in 2019. Last summer, demonstrators twice protested at Weinberger's home, once causing his wife and young daughters to flee in fear.

Driscoll, the former mayoral contender, said Tracy never condemned those acts. "Unless you are denouncing that movement, you're a part of that movement," she said. "There is no place in the mayor's office for someone who aligned themselves with that."

Two former councilors from the New North End share Driscoll's concerns. Republican Kurt Wright said Tracy is "anti-police" and would drive cops out "at a faster rate than ever." Democrat Dave Hartnett lamented Tracy's support for the Battery Park movement, last summer's monthlong protest and park occupation that featured nightly demonstrations on Church Street.

"It almost feels like this new wing of the Progressive Party wants our police department to fail," Hartnett said. "I think [Tracy] leads the charge, actually, when it comes to this issue. This is the one thing that really scares me about Max."

For his part, Tracy says he's not a police abolitionist. Rather, he said he would move to replace some armed police with professionals who can help people experiencing homelessness, drug use and mental health issues crises that Tracy says cops aren't trained to handle.

He also remains concerned that Burlington police use force against Black residents at a disproportionate rate. Department data show that Black people represented 28 percent of use-of-force cases during the first 10 months of 2020, despite comprising just 6 percent of the city's population. That rate is the highest recorded since Weinberger took office.

"Our current system is not working for everyone," Tracy said.

One of Tracy's challenges in the mayor's race is to overcome Weinberger's reputation as a careful steward of the city's finances and a steady leader during the coronavirus pandemic.

When Weinberger became mayor in 2012, he had a mess to clean up. His Progressive predecessor, Bob Kiss, had diverted $17 million in city funds to rescue the failing Burlington Telecom, tanking the city's credit rating to junk bond status. Weinberger has since revived the city's credit, saving millions of dollars in interest on borrowed money.

Weinberger has touted his financial prowess in every election since. His supporters say the city needs those skills now more than ever to recover from the pandemic.

"If we stumble coming out of the gate after this thing is behind us, it's gonna be difficult to overcome," former councilor Hartnett said. "I just think [Miro] has extraordinary leadership skills when it comes to those issues."

For a politician more comfortable off-camera than on, Weinberger has devoted a considerable amount of virtual face time to the virus. In the early days, he held thrice-weekly Zoom press conferences with expert guests, talk-show style. He was also nimble in reassigning city workers to distribute cloth face masks, help residents find COVID-19 testing sites and more.

Mark Bouchett, co-owner of Homeport on Church Street, said Weinberger's pandemic leadership has kept his and other businesses afloat. The city temporarily stopped collecting taxes on restaurants' gross receipts and didn't charge fees to businesses on the Church Street Marketplace. Last summer, the city closed off several downtown streets to vehicles on weekends so merchants could safely sell products outdoors.

"The mayor and his staff went out of their way," Bouchett said.

Weinberger says nine years running a 600-employee workforce and managing a $200 million budget prepared him well for handling the pandemic. He said his experience will be vital in competing for the coronavirus relief funds proposed by the Biden administration.

"Is this the moment for on-the-job training?" Weinberger posited. "The experience of the mayor in responding to crises matters."

The city's firefighter union endorsed Weinberger last month, citing his strong fiscal management and leadership during the pandemic. The unions that represent police officers and most other city workers had yet to endorse a candidate.

Weinberger said he worries about handing the reins to Tracy during the downturn. For one thing, he says Tracy hasn't consistently supported the Burlington International Airport, which Weinberger calls a crucial driver of the city's economy. In October 2019, Tracy voted against a plan to expand the airport apron, which promised to bring in more flights and revenue. Last month, Tracy voted to accept a federal grant for airport improvements but said he's generally opposed to expanding the travel hub. Progressives have previously raised concerns about air travel's impact on the climate crisis.

Tracy told Seven Days he wants to reduce greenhouse gas emissions at the airport but would not support shutting it down. At this, Weinberger scoffed.

"If you stop taking federal money and object to these capital investments ... that's gonna have a material impact" on the airport's future, he said.

Former councilor Knodell, an economics professor at UVM, said some of Tracy's policies could also hurt small businesses. Reducing police coverage and creating income-based taxes, such as on real estate transfers, could dissuade both entrepreneurs and residents from settling in Burlington, she said, which would strain the tax base and threaten city services.

Taxes are Jeff Comstock's primary concern. Though he's no Weinberger fan, Comstock, a 40-year resident of the New North End, is voting for the incumbent. He called it a defensive move against Tracy, whose "socialist welfare state" agenda is akin to that of Sen. Sanders a comparison that would make Tracy blush but one that Comstock did not intend as a compliment.

Comstock said he fears taxpayers would bear the brunt of Tracy's social programs, which include paying the city's seasonal employees a livable wage and securing hazard pay for all frontline workers in Burlington. Comstock said Tracy seemingly has no plan to boost the city's grand list, which would create tax revenues to offset the cost of these programs.

"He talks about housing support and jobs support and wage support ... without actually focusing on economic development," Comstock said. "To me, the order in which [he approaches] those priorities is backwards."

Tracy doesn't deny his belief that people with greater means should pay a larger share. He also dismissed the notion that he's unprepared to lead the city. He's helped design budgets both as a councilor and a UVM employee, he said, and has negotiated contracts for labor unions.

Tracy supporter Mulvaney-Stanak said the Prog candidate would build a strong administration to guide him, just as Weinberger did. Tracy also has nine years of council experience to draw on, whereas Weinberger had never held elected office before his 2012 mayoral victory, Mulvaney-Stanak added.

Others say Weinberger's own record could be a liability. Henry Street residents Michael and Caryn Long supported Weinberger's first mayoral bid but became disenchanted with the candidate who had once promised a "fresh start."

They were disappointed with Weinberger's stance on selling publicly owned Burlington Telecom and said he mishandled the scandal that took down two police chiefs who had created anonymous social media accounts. The Longs say Weinberger cozies up to developers instead of serving the people.

Their evidence: In 2016, Weinberger created a political action committee to influence a public vote on a controversial zoning change that would allow the CityPlace developers to build up to 14 stories high. The Longs said Weinberger dismissed the many Burlingtonians who thought the towers would be too tall. The couple was part of a group that sued the city after the ballot item passed.

Ironically, three years later, the developers scaled back their design. It was too expensive to build.

"I feel like the mall just totally divided us," Caryn Long said, adding, "Miro, who's supposed to be a developer, let this happen to our city."

The group's lawsuit has since been settled, but another this one filed by the city against the developers is pending, further delaying construction. What's left of the site, known derisively as "the pit," has stained Weinberger's legacy, the Longs said.

"I wouldn't think anybody would vote for him," Caryn Long said, "but I know they will, because they have short memories on how bad things have been."

With just four weeks until the election, Tracy would typically be upping his ground game about now. He'd be packing his Surly bicycle with lawn signs and flyers and hitting the city streets to drum up votes. In each of his other campaigns, meeting people has been his favorite part, he said.

But the pandemic has forced him to campaign differently. Instead of house parties, Tracy has hosted online listening sessions with business owners and residents. Every mayoral debate is virtual, and dropping off campaign literature is a much less personal affair.Many residents will avail themselves of the mail-in ballots the city will provide to every registered, active voter.

An atypical campaign aside, Tracy knows that defeating an incumbent is a tall order. He's banking on the notion that Burlingtonians want change.

"Even more centrist people are tired of what they've seen from Miro in the last several years," Tracy asserted to Seven Days shortly after his campaign launch.

"I think that voters are looking for a clean break," he said then. "I feel comfortable and confident that we'd be a very different administration."

That's exactly why Tracy's detractors believe he'll lose.

Former council president Wright said Progressives should have nominated Councilor Brian Pine (P-Ward 3), not Tracy, if they wanted to win the mayorship. Pine, who has 30 years of public service under his belt, is more moderate than Tracy and could have peeled off more votes from Weinberger, Wright said.

The only problem? Tracy handily defeated Pine at December's Progressive caucus, which saw record turnout.

Wright attributed Tracy's win to "hard-core" Progressives.

"Those are the types of people that come out at a caucus," Wright said. "If you go out to the broader electorate, people feel differently."

Ward 5 resident Mickey Cruz fits that bill. He's lived in Burlington for most of his 49 years and was a big Clavelle fan, but he says the party has changed. Taken individually, Progs' decisions to cut the police force, vote against airport improvements and, in Councilor Freeman's case, protest at the mayor's home, don't seem outlandish, Cruz said, "but when you put it all together, it makes you realize they have become radicalized." He expects Tracy will suffer at the polls for it.

"This isn't the party of 10 years ago," added Cruz, who is voting for Weinberger. "It seems too inflexible and too intense."

Weinberger has painted Progressives with this same brush on the campaign trail, but Tracy supporters are calling BS.

Johnson, the Old North End landlord, said Progs have compromised on numerous initiatives, including the ballot item to ban no-cause evictions. The proposal originally covered owner-occupied duplexes and triplexes, but councilors nixed that provision after hearing concerns from Johnson and others, who argued that they should be able to evict tenants who aren't a good match from their own home.

Progressive councilors also revamped a proposal to reinstate ranked-choice voting after Weinberger last August used his first-ever veto to kill the measure. The new plan, which will also be on the March ballot, only applies to city council races; school commissioners and the mayor would be elected using the traditional system.

"That was a huge compromise," Johnson said. "If I [felt] like this was a radical, dogmatic group of people that were hell-bent on their own ideologies, I wouldn't be supporting them. But they're not."

Still, Johnson acknowledges that Tracy may struggle to defeat Weinberger, especially given the incumbent's ability to raise campaign cash. As of the first campaign finance filing deadline Sunday night, Tracy had raised $42,441 less than half of Weinberger's $85,997 war chest. Tracy, however, listed 85 more donors than the sitting mayor, suggesting a broader base of support.

Weinberger, Tracy and Dieng all have tried to stand out in a largely digital race. Tracy's team has a strong social media presence, his website can be translated into four languages, and his smiling face is plastered on a Green Mountain Transit bus. Dieng has hosted virtual Burlington-themed trivia nights, his supporters have written him a campaign jingle, and he has done push-ups to encourage $27 donations. Weinberger, meantime, has conducted a Zoom coffee hour and delivered doughnuts to the first 10 people who signed up for the event. He's planning a series of town halls on issues such as the climate crisis.

Former mayor Clavelle said voter turnout will be key to securing a victory in March, and mail-in voting could very well increase participation.

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Can Max Tracy Ride the Citys Progressive Wave to Become Burlingtons Next Mayor? - Seven Days