Archive for the ‘SEO Training’ Category

Quick Ways to Boost Customer Support in the Big Easy – Big Easy Magazine

In an article that we ran in June, we looked at the potential adverse effects of COVID-19 on our community. According to a Data Center update, job losses during this period exceeded those during the Great Depression, and Hurricane Katrina.

Theres hope on the horizon. The CDC has confirmed the rollout of the new vaccine over the course of the next few months. Before long, well be back to business as usual. With that in mind, weve created this article on quick ways to boost customer support so that you are ready.

Outsourcing customer support provides your clients with instant access to professional service and saves you money. According to Glassdoor, the average call center operator earns $27,195 per year in addition to up to $9,151 commission. Assuming you run eight-hour shifts 24/7, youll need a minimum of three to four operators.

Factor in training costs, benefits, and equipment, and it becomes an expensive exercise.

With a third-party BPO provider such as SupportYourApp, you pay for the call center capacity that you need. You may structure your contract to optimize support during peak periods. As your company grows, you may add extra capacity as necessary. The provider handles all team member benefits, training, and equipment costs.

Clients will typically try to find the answers to queries on your site before contacting support. Make it as easy as possible by creating a structured knowledge base that provides as much information as possible. Brainstorm all the questions that clients may ask, and add them to your FAQ page.

Up the ante by using natural language and phrases for which clients may search. Provide a short answer, followed by a longer explanation. Not only does this improve support for your customer, but it also enhances your on-site SEO.

Finally, make the information easy to search.

When learning how to boost customer support, its surprising how many firms overlook social media. Many shy away from allowing clients to leave comments for fear of the potential negative impact of criticisms.

Your social media page, when adequately managed, becomes a useful support tool. If your clients spend a fair amount of time on sites like Facebook and Instagram, its convenient for them to use these channels for customer service. A quick tip for how to boost customer support is providing the client with what they want.

There is the chance that a client will complain, but thats an opportunity in itself. The way you handle complaints shows your commitment to customer service. Perhaps you wont save the relationship with that client, but you may impress other consumers.

Satisfied customers are bound to want to interact with your company and leave positive comments. Responding to these makes them feel valued and shows leads that you appreciate your clients.

Overall, theres more potential for good from social media than bad. Its a way to instantly provide social proof to prospective clients and get more exposure for your business.

Going forward, dont wait for your clients to contact you. Get in touch with them once in a while without any sales intent. The purpose of these calls is to ensure that theyre getting the best possible use out of your product or service.

Proactively contacting them allows you to deal with potential frustrations before they become significant issues. It shows the client that you care about their needs.

Now that weve gone over how to boost customer support, which way makes the most sense to you? Will you start calling clients, consider outsourcing customer support, update your knowledge base, or start viewing social media differently?

See the rest here:
Quick Ways to Boost Customer Support in the Big Easy - Big Easy Magazine

Small Businesses Share Their 2021 Advice – Small Business Trends

Its been an unpredictable and disruptive year for small businesses. From shifting to remote work in a matter of weeks to unexpected loss in revenue, many companies have experienced hardship. At the same time, others have discovered a silver lining. Whether its an increase in efficiency and productivity or simply learning more about their customers and their needs, almost every small business has incorporated a new process from 2020 that theyll be keeping indefinitely.

With this in mind, we wanted to provide some advice for 2021 that is informed by the successes of two small businesses. We consulted Karl Alexander, Marketing Director for Crown Bees and Marc Fishman, Director of Sales and Marketing for Call Center Sales Pro. Crown Bees is the leading provider of materials and training for solitary-nesting bees, with the mission of increasing food production. Call Center Sales Pro is an answering service and call center provider with offices across the country. Both Karl and Marc have managed to help their businesses flourish in a difficult year, showing that listening to customers and increasing efficiency and efficacy go a long way. Here theyve shared their top advice for business planning in the new year.

Karl: We re-focused on our existing customers. That simplified many business practices, and we found new ways to reach new customers along the way.

Marc: We stemmed the tide of the pandemicwe did not have to furlough anyone, there were no pay cuts, and while we did have to send some folks home to work remotely, we were very prepared for that. We were lucky in that our business is built on the ability to be agile and scale. Its really a matter of having the right tech and the right infrastructure, which we have. Outside of that, just before the pandemic, we had a major shift in some of our revenue, and it set a new, higher goal for the rest of the year. We were able to still hit that goal, maybe a little less easily than we wouldve thought in February versus November, but we still made it. Long story short, weve added more customers than weve lost and were much better for it.

Karl: We are a small, nimble team. We were able to correct course quickly and effectively thanks to the technology that we have built our business on.

Marc: Being agile has helped our business adapt the most. Everything that can live in the cloud, lives in the cloud. In terms of how we operate the business day, having the infrastructure, the laptops, the network, and all the data at our fingertips helps us respond to things quickly. In some cases weve even had growing pains and have learned to think clearer now when it comes to how we approach things. When a portion of your staff moves to remote work, having a cloud-based platform for them to work on is crucial.

Karl: Crown Bees will be exercising a hybrid work-from-home and office model. Employees only come into the office when they are physically needed there.

Marc: Most of our leadership team works remotely, and has since before COVID, but because our business requires literal butts in seats at our call centers, its already a hybrid. Once people were safe to return back to work, they did, and we have installed more safety protocols to keep social distancing. Masks are required upon entering our building, weve built all the new cubicles six feet apart from each other, and we have hand sanitizer at every station.

Karl: Get to know your customers all over again. Everyones lives, habits, and needs have changed in some way and you need to understand how that has affected your customers. For businesses looking to grow, think about new distribution channels and ways to promote your business. Old channels may have closed or narrowed, but others may have just opened up.

Marc: Some normalcy will return to the country eventually, but dont think things will go back to the way they used to be! Any holes that the pandemic opened in your business could happen again, so load up on resources and planning and make sure that you can respond if something like that ever happens again. For businesses just getting started and looking to grow, having a consistent marketing message and brand platform to jump off of are key. Your brand, more than anything now, is going to be digital first. People need to be sold on the brand they buy, and that brand is going to be introduced to them online.

Karl: Cloud computing, video conferencing, aggressive SEO, and data-driven marketing campaigns.

Marc: Zoho SalesIQ, a live chat tool for our website. Outside of that, just being able to start working in Zoho Sites, a drag-and-drop website builder, helps us take advantage of more tools going forward, and be more hands-on from within marketing. Were re-doing our entire sales process to be inside Zoho from start to finish because weve seen the impact of having all our data in one place.

Karl: We are expanding our distribution channels and our sales team to maximize our new channels.

Marc: Inside CCSP, its really about defining our brand, whether we keep our current idea or explore some different directions. Were also going to be proactively looking at new areas to market to and distinguish niches within our major verticals, as well as doing more webinars. Additionally, were looking to improve our open rates on email drip campaigns and increase the organic leads from all sources to ultimately represent a minimum of 25% of all the leads that we add to the pipeline each year. Lastly, were going to be investing in SEO and re-marketing for our sister business.

Karl: We learned that our business model and management team can weather a big storm and after the dust settles, we will be stronger and more agile moving forward.

Marc: Silver lining for me is that this time a year ago, we didnt have a sales team. I took over and now we have four strong voicessmart people. And for me especially, I get to worry less about pushing pixels and doing things ad-hoc. Now it can really be about strategic planning, following those plans through, and actually capturing data to take action on instead of being so reactive. In 2020, you had to be so reactivein 2021, we might be lucky enough to work with foresight.

As Karl said, small businesses weathered a massive storm this year, but taking both the blows and the triumphs into consideration for the next year will help your business become more agile and resilient. Take time to reflect on this year and assess where your focus should go and how to simplify whenever possible. Theres no telling whats ahead in the next year, but with due diligence and a little luck, your small business can outlast any storms on the horizon.

Read the original:
Small Businesses Share Their 2021 Advice - Small Business Trends

National and U22 teams to play friendly on December 23 and 27 – Nhan Dan Online

>>> AFF Suzuki Cup 2020 rescheduled to December 2021

>>> Vietnams national team convene for first gathering in 2020

The aforementioned information was announced by the Vietnam Football Federation (VFF) during a ceremony in Hanoi on December 15.

The friendly games are part of Vietnams preparations towards the 2022 World Cup AFC qualifiers, the AFF Suzuki Cup 2020, the 2022 AFC U23 Championship qualifiers and the 31st Southeast Asian (SEA) Games in 2021.

Specifically, the first match is set to take place at 6pm on December 23 at Quang Ninh Provinces Cam Pha Stadium, while the second will be held at Phu Tho Provinces Viet Tri Stadium at 5pm on December 27.

Tickets for the two games will be available from December 21 (for the first match) and December 25 (for the second match), respectively, at VND50,000 each, VND100,000 each and VND150,000 each.

At present, 36 members of the national team are participating in their first training camp of 2020 at the Vietnam Youth Football Training Centre under the leadership of head coach Park Hang-seo. Meanwhile, the Vietnamese U22 squad will convene this December 18.

Read more from the original source:
National and U22 teams to play friendly on December 23 and 27 - Nhan Dan Online

Digital Sustainability: why must we plan for continuous improvements to support the sustainability of websites? – The Drum

While this blog series is split into key elements, its important to note that our entire team worked simultaneously, catching up via weekly stand-ups to make sure that proposed solutions were achievable.

The final component of our sustainable website build journey with the Climate Group is one that isnt really all that final. It focuses around continuous improvements, building the foundations for a roadmap which keeps on iterating itself.

To action this, Manifesto has put together a list of future improvements the team will look to work on with the Climate Group to continue reducing the percentage of emissions caused by the charitys website. Its not necessarily because we didnt have the budget or time to do these things. In some instances data wasnt available or the wider impact isnt yet measurable.

What glues all these smaller ideas together is the fact that a sustainable website build is never finished. In the same way that SEO, accessibility, and user experience arent activities with a final chapter either. The book is instead ongoing, and its narrative should continue to weave through the sites existence.

Human activity on the internet accounts for less than half (48%) of traffic on the internet. This means a majority (52%) of traffic is generated by bots. Half of that 52% are deemed bad bots, which makes up a quarter of a sites traffic. They scrape content, crash websites, look for security loopholes, bulk buy products on ecommerce sites, and simulate advert clicks. The list could go on.

Nowadays these bad bots behave in an almost indistinguishable way from humans. This means they consume HTML, CSS, JavaScript, JQuery images, and videos in the exact same way as humans. That equals the same emissions, and in turn, increases costs of data centre storage and bandwidth - with no benefit for the site owner

This is why well look at specialist bot blocking services, such as Radware Bot Manager, to better understand, and ultimately remove, traffic from bad bots.

A CDN stores bits of a website in data centres around the world. This gets content to global users faster. We decided not to use a CDN during the development phase, largely because we wanted to focus on reducing the number and size of images, as well as on using srcset for responsive images.

But we do want to do more research on the potential impact of using a CDN. We want to understand how far we can push it to deliver fonts, code and images, within the parameters of sustainability. And we want to find the best locations for CDNs, ones based on genuine, (not bot) traffic.

Adding to the work weve already done on fonts, we want to sort through our custom font files. By removing the characters and symbols we know we wont ever use, we can streamline the sites structure. These are marginal gains, but with every new user directed to the site downloading each font file, its absolutely worth it.

The new sites weve launched for the Climate Group will generate 75% less emissions than the charitys previous sites. However, we need to ensure it doesnt creep back up again! Thats why we want to automate emission audits. This will allow us to identify problem areas and sort them out - whether they be a bug which can be directly fixed, or a training issue an editor needs to iron out. It will also help us chart the impact of changes we make as part of our programme of continuous improvement. By tracking our progress, we can continue to challenge carbon budgets in the future.

We think more can be done to help guide editors in creating streamlined content which fits with the climate-focused ethos of the website. With some more extensive research and idea generation alongside the Climate Group, we can explore the creation of tools and training which could help with this. Functions such as an alert which warns the editor if a page goes over a certain size, inline hints or tips, and dashboards breaking down page size and performance.

The illustrations weve used on the Climate Groups site hold a strong visual identity. However, we would like to add a much wider range of illustrations going forward. This will allow the charitys editorial team to replace stock imagery still sitting in some areas of the site. Well establish with the editorial team what these additional illustrations will be, make them and then store them somewhere easy to locate in the Content Management System (CMS).

To get the maximum benefit (reducing page weight) from illustrations, they must be SVGs. An illustration in .PNG format will be smaller than a photo, but not as small as an SVG. And given our implementation of colour-coded site sections via Cascading Style Sheets (CSS), a .PNG image simply wont function the same way as an SVG image. This makes setting aside additional budget for ongoing design and build work an essential consideration.

There was a healthy debate in the team about which way to go on this Shakespeare-esque conundrum. Wed already implemented embedded SVGs, so we ran an experiment to see if there was a clear and obvious reason to revert that.

As you can see from the results below, there wasnt one. But given our mantra of every byte counts, well definitely be reviewing this. That way, we can keep analysing the impact of implementing the change, and what the exact carbon cost of those extra requests would be.

The aim behind this article series is to encourage openness around the concept of a sustainable web build. That way, other people can become inspired to embark on similar projects.

We do, however, want to take this work further than the website build itself. That way, we can make people visiting the site aware of its impact, and its role in the wider digital ecosystem. Because the worlds digital CO2 footprint is just as important as other, more visible industries footprints such as aviation or mining.

We think the most obvious way to spread such awareness is to badge the site with a carbon footprint. There are a few different ways we could do this. But wed like to use the automation technology already built into our carbon calculator tool. This will display a badge per page and per sites carbon footprint, similar to what Oatly does on its packaging.

By signalling the sites carbon impact clearly to visitors, we think the Climate Groups new website can set an exciting precedent for the wider web development industry.

Although we have already stripped back our base Drupal template, we think theres more we can do. We just need a bit more time to play around and make sure we dont break anything too important!

Similarly to our templates, our caching set is already optimised. But we want to see how much further we can go. Well be looping in our hosting provider on this project to discuss possibilities. These kinds of tuning decisions are always better made with a few weeks or months of data. This helps you to see where further improvements can be made, based on how the site is actually used in real life.

Finally, the charity already owns a number of initiatives which form key parts of its offering. But there will undoubtedly be new ones.

Its therefore vital, when working with an organisation whose product offering is dynamic, that you set them up for future successes, as well as victories in the present. So when a new section or initiative for the site crops up, unless a microsite is truly required, it doesnt see the organisation build a whole new site unnecessarily, with a new code base, new design, new hosting, and new SEO equity. Because that all detracts from the efforts put into the original build.

Rather than concluding this series, we invite you to continue it. We want you to share your digital sustainability journeys. It doesnt have to be a full web build. If youve spotted something weve covered that can be improved - tell us! And show us how it could be done better.

Its important for us to understand suggestions which make for continuous improvements. That are constructive, rather than simply critical. If were going to create positive change, we need the learning experience to be positive too.

Check out all of the articles in this series by searching Digital Sustainability.

Neil Clark, environmental lead at Manifesto.

See more here:
Digital Sustainability: why must we plan for continuous improvements to support the sustainability of websites? - The Drum

GREEN MONDAY promo shaves another 70% off online training courses – AndroidGuys

Its Green Monday week and that means there are discounts and savings to be had all over the place. And while youre likely considering a physical gift for your loved ones (or yourself), theres always the option of something more valuable.

Knowledge is power, right? What could be more awesome than giving someone the keys to the door that opens a new career path? Or, if were talking about you, how awesome would it be to kick off 2021 with a lucrative side-hustle in the works?

Stop by the AG Deals Store today and youll see that we have a wide variety of online training courses, spanning a whole array of disciplines, tools, and services.

Whereas we typically discount these online bundles rather heavily, weve got a limited time promo code that takes an extra 70% off the price. Seriously. Thanks, Green Monday!

Here are a few of the options available today; these are some of the more popular bundles from the last couple of months. Put that promo code in at checkout and youll have training thats valued in the thousands but priced at pennies on the dollar.

Defend Any System from Digital Attacks with 98 Hours of Cybersecurity & Ethical Hacking Content from Top Instructors Joe Parys, Total Seminars, and More $40 $12

Ace the Worlds Leading Tech Certification Series w/ Lifetime Access to 14 Expert-Led Courses & 300+ Hours of High-Quality Instruction $70 $21

Become a Better Human Being by Developing Emotional Intelligence with 13 Hours of Content on Self-Awareness, Personality Styles, Empathy, and More $35 $10.50

Monitor Your Sites Growth & Traffic Better with 12 Hours of Content on Google Analytics, Data Studio, SEO, and More $35 $10.50

Amp Up Your Programming Skill Set with 270+ Hours of Content on the Leading Coding Languages Taught by Top-Rated Instructors Ft. Rob Percival, Nick Walter, & More! $60 $18

Enter the World of Stocks & Boost Your Returns with 11 Hours of Proven Techniques on Candlestick, Day Trading, and Investment $30 $9

The 33 Hour Path to Excel Wizardry & Your Next Climb Up the Career Ladder $34 $10.20

Your Comprehensive Piano Learning Series with 140+ Hours of Content on Basic Music Theory, Piano Keys, Chord Progressions, Composition & More $70 $21

Amp Up Your Skills on Electronics, Programming & Robotics with 39 Hours of Content on Raspberry Pi, Python, and ROS2 $50 $15

Continue reading here:
GREEN MONDAY promo shaves another 70% off online training courses - AndroidGuys