Archive for the ‘Social Marketing’ Category

How Social Platforms are Responding to the #BlackLivesMatter Protests Across the US – Social Media Today

With #BlackLivesMatter protests being held in various cities across the US, in response to the death of George Floyd at the hands of Minneapolis police, social media platforms have also been adding their support to the cause.

Here's what we've seen from each of the major companies.

First off, Twitter has provided a range of resources and tips to help people get a better understanding of the situation, and the part that they can play in making a change (tap through on this tweet for the full thread).

Twitter has also updated its main profile to reflect its support for the protests.

Twitter CEO Jack Dorsey has also allocated several new grants via his #StartSmall initiative to programs designed to address racial inequality.

Twitter has also published a guide to allyship which outlines how people can learn more about racial injustice, and what they can do to improve the situation.

LinkedIn, meanwhile, has also voiced its support for those calling for change.

LinkedIn is also using its various social media profiles to share perspectives from black employees, adding more context to the situation.

LinkedIn has also made a series of LinkedIn Learning courses on diversity and inclusion available for free as it seeks to contribute to broader education on these key elements.

YouTube has also added its support, while additionally pledging $1 million in funding to support organizations seeking to address injustice.

Over on TikTok, the trending video platform has posted an update on its efforts to fix a glitch which saw posts uploaded using the hashtags#BlackLivesMatter and #GeorgeFloyd receive 0 views, according to the counter. This was a technical problem - those videos were being viewed and TikTok has assured users it was not, in any way, seeking to suppress any related discussion.

TikTok says that #BlackLivesMatter videos have accumulated over 2 billion views on the platform thus far.

"We fully acknowledge our responsibility to not simply wish for and talk about the importance of diversity on our platform, but to actively promote and protect it. We share in the pain our country is in, and it is palpable across our TikTok communities. We stand shoulder to shoulder with the Black community and, as we write this, our teams are working on ways to elevate and support Black voices and causes."

TikTok has also committed to establishing a new creator diversity council, while it's allocating $3 million from its $250 million COVID-19 relief fund to non-profits that help the Black community, "which has been disproportionately affected by the effects of the COVID-19 pandemic".

"In addition, we are committing another $1 million toward fighting the racial injustice and inequality that we are witnessing in this country. This is just a first step, and we will further develop our ongoing efforts in this space as we work to support underrepresented groups as a whole.

TikTok is also observing Blackout Tuesday, in solidarity with black artists:

"This is not a day off, but a day of action. There will be no playlists or campaigns on TikTok's Sounds page today out of respect for the movement. The effect that Black music, artists, and creators have on TikTok is undeniable. TikTok is proud to be a platform and community where Black music thrives, talent is discovered, and creativity flourishes."

Incoming TikTok CEO Kevin Mayer has also shared his thoughts on the protests, his first official comments as CEO:

Facebook CEO Mark Zuckerberg, meanwhile, has posted a personal update to outline his reflections on the protests.

Within his various notes, Zuckerberg discusses the Chan Zuckerberg Initiative's ongoing support of programs focused on overcoming racial injustice, while Zuckerberg has also pledged a further $10 million in funding for groups working on the same.

Facebook has also posted this update on its official profile:

Both Facebook and Instagram have also switched all of their official profiles to black and white colors in support.

We stand against racism, and in solidarity with the Black community. Lets amplify the voice of Black people, and fight systemic inequality in our world. #ShareBlackStories

And Instagram chief Adam Mosseri, who has just recently returned from paternity leave, has also posted an impassioned response to the situation on his profile.

Snapchat CEO Evan Spiegel, meanwhile, has shared his response with his staff via an internal memo, in which Spiegel said that he was heartbroken and enraged by the ongoing battle against racism in the US.

As first reported by The Information, Spiegel has also called for the creation of an American commission to address racial injustice, and comprehensive tax reform, providing concrete options for a way forward from the current situation.

As explained by Spiegel:

"Some of you have asked about whether Snap will contribute to organizations that support equality and justice. The answer is yes. But in my experience, philanthropy is simply unable to make more than a dent in the grave injustices we face. While our family has and will continue to contribute meaningfully to create opportunity for the underprivileged, and donate to the guardians of justice, these circumstances call for a more radical reorganization of our society. Private philanthropy can patch holes, or accelerate progress, but it alone cannot cross the deep and wide chasm of injustice. We must cross that chasm together as a united nation. United in the striving for freedom, equality, and justice for all."

You can read Spiegel's full memo here:

Pinterest has outlined how it's working to respond to the call for more action on improving racial inequality, with measures that include elevating content on racial justice, "such as resources for how parents can talk to their children", highlighting organizations that users can support, and providing educational information about systemic racism in America.

Pinterest is also donating 25k shares of stock (currently valued at roughly $500,000) to "organizations committed to racial justice and promoting tolerance". Pinterest has additionally committed $250,000 to help rebuild local businesses damaged in the protests, and will provide a further $750,000 in paid media to organizations that support racial justice.

As per Pinterest CEO Ben Silbermann:

"With everything we do, we will make it clear that our black employees matter, black Pinners and creators matter, and Black Lives Matter. "

You can read Silbermann's full statement here:

And Reddit co-founder Alexis Ohanian has resigned from the Reddit board, while also urging the Board to replace him with a black candidate. Ohanian says that he will use future gains on his Reddit stock to serve the black community, beginning with a $1M to Colin Kaepernick's 'Know Your Rights' initiative.

As per Ohanian:

"Im saying this as a father who needs to be able to answer his black daughter when she asks: What did you do?

Reddit has pledged to honor Ohanian's request, while also updating its content moderation policies to explicitly address hate.

In the broader tech sphere, Google has also allocated $12 million in funding to organizations working to address racial inequities.

As per Google CEO Sundar Pichai:

"Our first grants of $1 million each will go to our long-term partners at the Center for Policing Equity and the Equal Justice Initiative. And well be providing technical support through our Google.org Fellows program. This builds on the $32 million we have donated to racial justice over the past five years. Well also offer $25 million in Ad Grants to help organizations fighting racial injustice provide critical information."

Google will also match an additional $2.5 million in donations raised via an internal campaign.

"This represents the largest Googler giving campaign in our companys history, with both the largest amount raised by employees and the broadest participation."

Apple CEO Tim Cook has also shared his support, and concerns, in an internal memo to employees. In that same memo, Cook pledged to match donations from employees to organizations seeking to address race-based injustice.

As reported by Bloomberg:

"The Apple executive said that the company would be donating to a number of groups, including the Equal Justice Initiative, a non-profit focusing on racial injustice. The iPhone maker will also offer a two-for-one match for employee donations in the month of June."

Cook also posted this public statement on the situation, and how Apple will look to improve going forward.

Microsoft CEO Satya Nadella has also called for change, while underlining the company's work with the Criminal Justice Reform Initiative. Microsoft is also using its social media profiles to highlight perspectives from black employees at the company.

SEO tech platform Moz has also published a post outlining its support for the #BlackLivesMatter movement.

We'll update this post with more info on social media and tech sector responses as they come in.

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How Social Platforms are Responding to the #BlackLivesMatter Protests Across the US - Social Media Today

Businesses and brands will need to step up their social media strategy after Covid-19 – Stuff.co.nz

OPINION: Its fair to say the game has changed. As we emerge from lockdown, businesses at all levels are reeling from the economic shockwaves, with many industries still deep in the tunnel, where they may not see light for some time.

So what does marketing in a post-Covid world look like?

Due to the forced digitalisation, innovation and adaptation of many businesses and brands, we arent going back to normal as we know it. This shift in consumer attention has been coming for quite some time, but has been rapidly sped up by the pandemic.

Digital and social media are now in a position that parallels the importance of traditional advertising. As Kiwis are demanding more transparency, honesty and authenticity than ever before, businesses and brands need to step up to the mark. Were now entering an era of community-driven focus, that extends into an always-on approach to communication and content.

READ MORE:* Punt on fresh vegetable delivery pays off for Invercargill man during Covid-19 lockdown* Small businesses need nuanced support as they begin to recover from Covid-19* Clever response to water restrictions a reminder there is always a solution* Massey University's Retail Reboot series: Stock, costs, and revenue streams

An example of an extremely successful purpose-led business, that has capitalised on the growth of social media, is the UK-based retail brand Gymshark growing to a $500 million business in just seven years. Their strong, community-driven approach enables not just a business-to-consumer model of communication, but consumer-to-business as well. Over time, this has developed into an open two-way conservation with the brand engaging everyone from famous fitness influencers to casual joggers.

SUPPLIED

Geoff Holmes is head of strategy at UNCO.

Social and digital media should be at the top of the marketing hierarchy.

Connection is king. The businesses and brands that can build an authentic relationship with their consumers will win the day. In a post-Covid world, Kiwis want to feel appreciated, respected and supported. Social media is the only place that offers this intimate space, where consumers can interact and feel part of a community social-first thinking should be front of mind.

At UNCO, wed implore all business owners and marketing managers to ask themselves this question: If you were your target consumer, would you follow and share your own social media content? And if so, why? This line of thinking is a great starting point to determine whether your strategy is ready for this new era of marketing. These three principals should remain at the core of your strategy: Value, authenticity, and community.

Once these principles are nailed, you will ensure a reliable source of revenue and conversions with your content and community initiatives.

Simply put, connection equals conversion.

Obviously this line of thinking impacts all aspects of marketing, from branding to customer service, but even more so how social media and content should be approached.

Over the last six months the social media landscape has changed so much. Facebook has just launched in-app shopping, rocketing the platform back to relevance when it was drifting towards mediocrity. Weve also recently seen a dethroning of the culture-defining Instagram platform, as users move on to the increasingly popular TikTok app now boasting more than 800 million users worldwide.

While all platforms are valuable to both businesses and brands to some degree. The decision to prioritise a certain direction over another, ultimately comes down to your consumer base.

Although TikTok is still relatively new and untested, it offers a real opportunity for those willing to innovate and think outside-of-the-box. It provides an opportunity to access popular culture and youth, ideal for those brands that desire to be iconic and future-proof themselves for the next few years as youd be right on the cutting edge of innovative marketing.

For retail, e-commerce and fast-moving consumer goods brands, utilising TikTok at this early stage could prove hugely beneficial given the rates of organic reach, brand awareness and cross-platform engagement. Consumer-facing export brands such as tourism would also be right at home, given its ability to market to both the eastern and western worlds whilst also taking advantage of our post-lockdown desire to get out and explore New Zealand, rather than heading to the islands for the 16th time.

Its fair to say there is an abundance of opportunity out there for those businesses and brands willing to be brave and try something new.

Geoff Holmes is head of strategy at UNCO, a market-leading social media agency that specialises in building loyal and profitable communities online. If you found this of some value, drop him a line.

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Businesses and brands will need to step up their social media strategy after Covid-19 - Stuff.co.nz

Safilo Completes Acquisition of the 70% Stake in Blenders Eyewear – InvisionMag

(PRESS RELEASE) Safilo Group announces the closing of the acquisition of the 70% stake in the equity of the California company Blenders Eyewear LLC (the Company).

Founded in San Diego in 2012 by Chase Fisher, Blenders Eyewear has built an advanced e-commerce platform, with unique digital and social media skills, achieving fast and profitable growth. The Company generates approximately 95% of its current business through its proprietary direct-to-consumer e-commerce platform.

Blenders Eyewears value for money products are inspired by the California active and progressive lifestyle, particularly appealing to a broad range of consumers with a focus on Millennials and Generation Z, both female and male.

The brand, profitable since its inception, has fuelled its rapid growth through highly effective social marketing strategies, partnering with influencers, athletes, lifestyle enthusiasts, and product collaborations which have driven sales and brand awareness.

Blenders Eyewear closed 2019 with net sales of USD 40.7 million, up 38% compared to the previous year and with a 3-year CAGR of 174%.

Angelo Trocchia, Safilos chief executive officer, said:

The closing of the Blenders acquisition represents a big leap forward for us on the 360 digital transformation strategy we presented in December last year and which we are now accelerating in all its three key components, from the launch of the latest technologies in the B2B and CRM fields to the strengthening of digital and social marketing capabilities, to the Direct to Consumer distribution. Blenders Eyewear is a compelling price-to-value eyewear proposition, a digitally native business model and a strong e-commerce pure player which goes to enrich our proprietary brands portfolio in a crucial moment for our Groups business development and for our industrys evolution. We are working in difficult times, turning around our business in a challenging and fast-evolving marketplace and I am firmly convinced that a focused execution of our strategies will put our Company in a stronger position, better equipped to meet our challenges head-on and to be frontrunners in some of the new business opportunities that lie ahead.

Chase Fisher, founder and CEO of Blenders Eyewear, commented:

We are super excited to have finalized our union with Safilo, ready to progress faster than ever on our growth and development projects. The global pandemics lockdowns that we have been all suffering have undoubtedly elevated the importance of e-commerce and digital channels, also pushing new consumers to shop online for the very first time. We, at Blenders Eyewear, have seen and are experiencing this digital escalation. Our results were very solid in the first quarter of the year, with sales up more than 30%, and further accelerating in April and May. Together with Safilo, we aim to continue scaling up our digital capabilities, constantly improving the customer journey and experience, alongside pioneering new ways of engaging with ever more demanding consumers, building profitable traffic and conversion.

The overall consideration for the 70% controlling interest in the Company is USD 63.9 million (corresponding to Euro 57.5 million).

Chase Fisher will retain full ownership of 30% of the equity interests and, pursuant to the contractual terms, these remaining equity interests are subject to customary reciprocal put and call options which can be exercised starting from 2023. Chase Fisher will remain CEO of Blenders Eyewear which will continue to run out of its San Diego home.

The acquisition has been entirely financed through the utilization of the Euro 60 million second tranche of the Euro 90 million subordinated loan provided by Safilos reference shareholder, Multibrands Italy B.V., controlled by HAL Holding N.V., as communicated to the market on February 10th, 2020.

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Safilo Completes Acquisition of the 70% Stake in Blenders Eyewear - InvisionMag

Josh Browns Advice to New Advisors: Start Locally, Pick LinkedIn Over Twitter – ThinkAdvisor

Josh Brown, CEO and co-founder, Ritholtz Wealth Management (Photo: Bloomberg)

New RIAs should focus their marketing efforts on their local areas instead of looking to go national and, when it comes to social networks and the Internet, they should focus their efforts on LinkedIn and search engine optimization, according to Ritholtz Wealth Management CEO Josh Brown.

Start locally and forget about building a national brand, he said Thursday during the BNY Mellon | Pershing webcast Faster Growth as a RIA: How Freedom, Flexibility, and Creativity are Used to Fuel Advisor Growth.

It is, after all, hard to compete against established players who had a huge head start, he said. Besides, if you are an RIA in Omaha, you dont need somebody in Hawaii reading your content because theyre not going to become your client, he told viewers.

If you are in Omaha and have a great blog and podcast providing relevant financial information and combine it with information specific to your market, such as bands you saw at a local bar or golf courses you like playing at, you are much better off, he suggested. Most people search for local things to do, so your name will come up when they search online if you do that, he noted.

Therefore, become a star in your pond first and then broaden if you want to after you find huge success locally, he suggested.

Usually, he explained: The only time a financial advisor gets a new client is when theres a catalyst in their life that makes them say I need a financial advisor. You cant make somebody want to be your client. Those main catalysts tend to include the birth of a child, the need to save for college or retire and the sale of a business, he pointed out.

No content you create will make people become your client if they feel they dont need an advisor yet, he told viewers. You have to be the person thats in the back of their head so that when some life event of theirs happens, they want to call your firm, he pointed out, adding: Thats how it happens for us nine times out of 10.

Dynasty Financial Partners, meanwhile, was an early mover on search optimization, Shirl Penney, CEO and president of that firm, said during the webcast. I think anyone listening now would agree that if youre not on the first page or first two pages, but probably first page, of Google Search, youre really not relevant, he warned advisors. If you are based in San Francisco, the name of your firm should come up near the top of a Google search for independent financial advisor San Francisco, for example, he noted.

LinkedIn has worked for Dynasty and does not cost a lot of money, Penney said. Brown agreed with him on the significance of SEO and LinkedIn. SEO is super important, Brown said, adding: I know it seems like its so attractive to be somebody with a million Twitter followers. [but] Twitter is not a big channel for us to find new clients.

On the other hand, I think LinkedIn should be the primary platform that advisors spend time on if they had to pick one social network because everyone on LinkedIn is career-oriented people are not on LinkedIn to stir up trouble, Brown said, noting his company has made key hires after meeting on LinkedIn discussing topics of interest.

On the other hand, only 22% of U.S. adults are on Twitter and 50% of those on that social network only check it once a month, he said.

Its just not where people spend their time. What do I get from it besides death threats? he said, drawing laughs from Penney and the moderators.

Remote working during the pandemic has worked out fine for Ritholtz so far, Brown also said during the webcast. Noting that it started as a cloud-based remote firm in 2013, he said it was second nature to shift to entirely remote work due to COVID-19 and there wasnt really a huge adjustment needed. All of its staff have been working remotely during the pandemic and he wasnt sure when they would be returning to the firms office in New York City, he said.

I know that the work is getting done by his firms staff even though theyre not in the office, he said, noting: So far so good.

However, he added with a laugh: I dont know about another year of this. He noted that, at times, he was getting under his wifes skin by being home all the time.

Related on ThinkAdvisor:

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Josh Browns Advice to New Advisors: Start Locally, Pick LinkedIn Over Twitter - ThinkAdvisor

Social Media Influencers In The Post Pandemic World Part 2: Continued Social Distancing – Forbes

Some influencers have been able to expand their reach and grow the audience as people have spent ... [+] more time staring at their screens.

As the world settles into the new normal the issue of social media influencers and social media marketing is being explored. Despite the fact that the country is opening up, social distancing will remain for weeks, possibly months to come. At the same time, bars and restaurants likely won't be the hot spots they once were.

In part one of this three-part series on post-pandemic social media marketing, experts in the field discussed the role influencers could play in the coming weeks, now in part two the question turns to how influencers and brands will need to adapt to the changing world.

One way this could occur is by increasing the creativity.

"Creators are finding new ways to be creative and continue to connect with their audiences on social while in quarantine," saidMahzad Babayan, vice president of talent management and partnerships at Fullscreen, which offers tools, services, and consultation to social media content creators and brands.

"This includes leaning into 'educational' learning opportunities for their fans, encouraging them to spend their time inside creating their own content, making a new dish, learning a new craft, learning a new dance on TikTok, etc.," added Babayan.

"Creators are also connecting with brands that are relevant in our current climate," Babayan noted. "For example, we recently worked with Houseparty and it was a really seamless and organic way to promote this social networking service that creators and audiences alike are using to stay connected to their friends and family during quarantine."

Consider The Partnerships

Even in normal times the role of an influencer and power of the brand go hand-in-hand, and that hasn't really changed during the quarantine period. Some influencers have been able to expand their reach and grow the audience as people have spent more time staring at their screens.

"We've seen reports that audiences are still very much in tune with influencers while on lockdown, so much so that we might even be entering a 'golden age' of influencer marketing," said Jared Augustine, co-founder & CEO of social marketing platform Julius.

"While on lockdown, influencers have been able to maintain active building their communities," added Augustine. "However, as lockdown continues, it will be up to influencers to be very strategic with what partnership opportunities they take from brands, and not jump into less-than-perfects deals that, in the past, might have been an option in order to keep income flowing."

Just like any other time, influencers need to understand their worth, and not get pushed into deals that only benefit a brand.

"Influencers should be ready to say 'no' to partnerships that don't elevate experiences for their audience who are still confined to their homes," explained Augustine.

Loosening The Restrictions

Just because some restrictions are being loosened doesn't mean life will be completely back to how it was just three months ago.

"As cities and states move at their own pace to end the lockdowns, it's important for influencers to remember that the challenges their readers have will vary, too," said Laurie Buckle, founder of CookIt Media, an influencer marketing agency that specializes in food and lifestyle content creation.

Influencers will need to stay focused on this "new normal" rather than taking what might have been the normal course of hyping summer getaways, concerts, sporting events and other outdoor activities. Instead, as we transition to a post-pandemic world it might be a world of debt, unemployment and very likely a lot of uncertainty for many people.

"Like every brand in the world, influencers too must prioritize their audience's needs above all else in order to stay relevant for the long-haul," said Augustine.

"(Influencers) should focus on helping solve problems that all readers share, like cutting food waste,keep their families healthy, and balancing days that include cooking, home-schooling, and cleaning," added Buckle. "Key to getting this messaging right is empathy for the reader."

The Good Space

Influencers can also be a force for good in these uncertain times, sharing not only useful tips, but also using their power in other meaningful ways.

"They can focus efforts on social good driving charitable donations, for example," said Marshall Sandman, host of the Instagram Live series @SpillingtheQuarantea and influencer marketing expert.

"Another way is to focus on products and services that align with quarantine life, such as kitchen and baking products, at-home beauty treatments, home furnishings, educational and entertainment apps and shows, etc.," added Sandman. "Instagram Live is another great platform to share at-home workouts, recipes, DIY demonstrations, interviews, and more. Influencers can subtly promote brands and products on Instagram Live while offering useful and interactive content that their followers can participate in or tune into."

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Social Media Influencers In The Post Pandemic World Part 2: Continued Social Distancing - Forbes