Archive for the ‘Social Marketing’ Category

Stop selling: The hard truth of social media marketing – Financial Post

Every organization needs a social presence, right? Yet, because a significant number of SME owners struggle to glean quantifiable results or sales from their social media efforts, it must be asked if it is really worth the effort for them.

While many spend significant time and money to have staff or outside agencies maintain their social media accounts hoping to lure new clients, theyre missing the fact that selling on social media channels doesnt work. Only about 10 per cent of the clients of my digital-marketing firm actually manage to convert leads into sales through social media.

The exception is large brands that have huge media followings (Apple, Coke), companies that started, target and thrive on social media (Luxyhair.com is another of many examples), and specialized service providers such as consultants or event organizers. In the latter case, they might use social media channels to promote a speaking engagement or a new book.

Unless your business falls into one of those categories, stop trying to sell. Yes, SMEs need to maintain a social media presence because that is now the go-to communication platform for clients across age demographics. But social media as a tool for building brand recognition is only one tool. Use it that way but broaden your wider marketing strategy to include such other tactics as advertising, public relations, content marketing, speaking engagements and other initiatives that can help boost your bottom line.

Remember that its also highly transactional, in the sense that no organization owns the followers they maintain on their preferred social media channels they rent them. Whether paying for Facebook ads to promote your business or sharing links to articles, youre paying people in some way to engage with your brand. Those rented followers will come and go, and theyll only go faster if you try to work a hard sales pitch.

Why? We know there are four stages of a customer life cycle:

Social media is best utilized during the contact and care stages, but SME owners and their CFOs still want to use social to convert a follower to a sale. Thats like painting with a hammer. You can do it sort of but it obviously makes far more sense to use a brush. This is particularly true when attempting to engage cynical Generation X clients or advertising-weary Millennials and Generation Zs.

They dont want to be sold to. They want to hear your story. They want to know whether you share the same values and have a solution to a challenge they may be experiencing. They want to know how you can improve their lives in some way.

No matter their age, virtually anyone who engages with your brand on social media wants to get to know you. So, dont expect them to buy expect to build a relationship over time.

For existing customers, surprise and delight them with exclusive access to your products, promotions or information they may find relevant.

If youre an actuary, for example, tell stories of how quitting smoking will lengthen your life expectancy. Explain how your job is crucial in deciding pension benefits. Talk about trends in the industry and how they might impact your target audience. But never try to sell.

In addition, if your organization gives back to the community or supports initiatives that align with your brand objectives, tell your followers about all the wonderful things youre doing for others.

Just dont expect them to buy. That will only happen when you establish a level of trust with them. Sometimes that happens right away. Or it can take months, even years.

The hard sell has (thankfully) fallen on hard times. This is the hard truth of marketing in the social media era.

Dave Burnett is CEO of AOK Marketing, a Toronto-based firm that helps traditional offline businesses get discovered online.

Twitter.com/aokmarketing

Original post:
Stop selling: The hard truth of social media marketing - Financial Post

Chat: the gaping hole in your social media strategy (Part 2) – Marketing Dive

The following is the second article in a three-part series from IBM. Click here to read part 1.

Step 2: Integrate.

The lessons learned from our early days of social media marketing couldn't be more relevant: treat chat and messaging as you would any strategic channel for engaging with your customers. That integration can mean many things, of course, but it should start with two integrations in particular:

Journey integration: More than ever, customers demand consistent brand experiences that are personalized to their specific needs. That means taking their specific channels (and their behaviors on those channels) into consideration when designing great customer experiences for them.

Data integration: However, journey integration isn't enough. You have to connect chat to your social interaction data strategy: collecting, cleansing, and analyzing, ideally in real- or near-real-time, in order to continuously learn and improve. A siloed channel will only interfere with creating coherent omni-channel customer experiences.

Furthermore, youd want to integrate the chat content with everything else you know about the customer, and their micro segment: their preferences, behavior, and what triggers spur them into the right action. That will allow you to personalize and optimize the chat to better support your customer objectives.

A great example of both is what 1-800-Flowers is doing to integrate a Facebook Messenger chatbot experience with your order management process. You can see the chatbot in more detail below:

For both journey and data integration, your marketing stack matters. Look for campaign automation and other marketing technology that make social engagement -- including chat and messaging -- an easy addition to your multi-touch, multi-channel marketing efforts. Download this whitepaper to learn more.

Originally posted here:
Chat: the gaping hole in your social media strategy (Part 2) - Marketing Dive

The State of Social Media Advertising – Business 2 Community

Social media marketing, broadly speaking, is made up of two distinct strategies brand pages (organic) and advertising (paid).

While past advice in this area has focused mostly on the organic area, the truth is that most brands find it very difficult to perform well in this area. Organic social media marketing is harder than it ever has been before, and in that type of climate, most brands still get it wrong.

At the same time, the paid side of social marketing has grown up and established itself as an effective way to reach customers in many different industries. And so, its time for marketers to ensure that they are getting the most out of social media advertising.

Facebook

Facebook is the largest social network and a well-established advertising channel. With a wide array of self-service options, brands can target Facebook users both on and off the Facebook website and app, in their newsfeeds and the right-rail. Target advertising based on demographics, interests, page likes and more, with different formats, like video, carousel, lead generation, and click to convert.

For more information, check out these tips for advertising on Facebook.

Instagram

Instagram is owned by Facebook, and all advertising is controlled directly through Facebooks ad platform. Options continue to be built out to support brands who want to target users of the photo sharing app. And all Facebook advertisers have the option of sharing their ads on Instagram as well.

If you are interested in advertising on Instagram, you should read more here.

Webcast, July 6th: Advanced SEO Site Auditing

Twitter

Twitter advertising is less about direct conversions or lead generation, and more about branding and awareness. Brands are able to promote topics or tweets in order to gain exposure, followers, and clicks. These promotions can be targeted based on location and other demographics, as well as interests and follower data.

LinkedIn

LinkedIns audience is there for reasons that are more specific than some of the broader networks like Facebook and Twitter, and due to that its advertising potential is limited to certain types of companies and reasons. Many B2B businesses have been able to use LinkedIn for lead generation campaigns as the targeting options are robust for company type, size, industry and job roles. You can target people with ads in someones feed, banners on an individual page, and sponsored In-mail.

Pinterest

Just like LinkedIn, Pinterests users are using the service for a specific reason. Most commonly, these are shoppers looking for products and ideas, in spaces like home design, fashion, and event planning. Its heavily-female audience is an interesting place for brands looking to reach more of this creative-minded consumer. Brands can pay to promote pins and target them to users based on interests and activity on the site. Learn more about Pinterest ads here.

YouTube

Some people consider Youtube a social network, others put it into another category. But for brands looking to reach a larger audience online, Youtube has become a go-to spot for advertising. Brands can create and promote their own channels, create video ads that run before other content, and show banners alongside videos to people watching on the website. Because these ads are delivered by Google, the platform and targeting options are quite robust. While generally more expensive than Google search ads, Youtube is a great place to engage people with more dynamic content.

Snapchat

Snapchat has made a number of moves recently in an effort to court more advertisers. Their options are still changing and most of them are not self-service, unlike most of the others mentioned above. Currently, brands can sponsor stories, geofilters, and lenses, as well as create full screen ads that appear in between the regular snaps users view from friends. Its early days for Snapchat advertising and most smaller companies should wait to see whether or not this channel is an effective one before trying it out.

My name is Zach Heller. I am a marketing professional with years of experience in branding, digital marketing, direct response and marketing communications. I have entrepreneurial and consulting experience, and love working with small and medium sized companies to help direct marketing efforts toward growth. I am the sole operator Viewfullprofile

Continued here:
The State of Social Media Advertising - Business 2 Community

Developer of social media tools opens in Austin to tap into city’s tech talent – Austin Business Journal

Developer of social media tools opens in Austin to tap into city's tech talent
Austin Business Journal
With a software-as-a-service platform that enables businesses to manage various social media accounts across platforms, this startup with a unique name said it expects to double revenue this year while hiring more employees in the Texas capital.

and more »

Follow this link:
Developer of social media tools opens in Austin to tap into city's tech talent - Austin Business Journal

‘I’m so sorry’: when Indian advertisements turn around sexism – Business Standard

Social marketing in India has become increasingly focused on gender roles, family hierarchy, and traditional marriage practices. Different forms of femvertizing female empowerment through socially-focused marketing has taken hold there in unexpected ways.

To illustrate how this is happening, we selected for this article three emblematic advertisements that not only challenge but also reverse the traditionally dominant roles that Indian fathers, sons, and husbands assume with the women in their lives.

Role inversion

Role inversion highlights men acting out of script to improvise a new way of assuming inherited, highly codified familial roles. In these ads, Indian men, like their western counterparts, appear to have grown weary of the limiting script and role thats been passed down to them.

The Ariel detergent ad opens with an older gentleman sitting at a dinner table, observing his grown daughter performing a dizzying array of evening tasks while her husband sits watching television, calling out for his evening tea, oblivious to her multi-tasking a work call, preparing dinner, and supervising kids homework.

Her fathers off-screen voice reads a Dear Daughter letter in Hindi as he witnesses the gaping disparity of her duties during the unpaid portion of her work day. Stunned by the pressures his baby girl is facing, the lamenting dad acknowledges his direct responsibility for this state of affairs.

Admitting that he provided the example that she internalised, the dad resolves to change this once hes back home with mom, confiding that he is so very sorry for not having provided a different role model.

Cut to the next scene and dad is loading the machine with his dirty laundry, much to moms surprise, and the viewer is left with Ariels parting slogan Share the load because why should laundry be a mothers job?

Gendered script

When we act out our roles in everyday life, we internalise received information on our identity in the form of social scripts that we repeat and perfect over time. Ever since sociologists John Gagnon and William Simons landmark work on sexual scripts and the learned predictable sequences of gender identity construction, Sexual Conduct: The Social Sources of Human Sexuality, was published, researchers have been applying the idea of scripting practices to a variety of fields.

Popular culture often provides striking examples of such gendered scripts, as evident from studies on television and advertising as well as in social media and music. The advertising culture in India seems ripe for revisiting these scripts, as our current research on Indian womens identity has revealed.

In many homes, the kitchen still embodies gender segregation. Research into gender choice and domestic space suggests that kitchen design preferences are gendered and linked to professional status: women versus men, working versus non-working.

The womens clothing company BIBA questioned this gendered space in a popular 2016 advertisement that went viral in India and beyond.

In the opening scene, a young woman is preparing for a family encounter between intended fiancs in the typical arranged marriage scenario. The boys family has arrived for tea and samosas. Now is the time to verify the girls cooking and home-making abilities; nothing new here so far.

In the course of the discussion, the girls father asks about the boys cooking ability. His smiling mother retorts proudly that he cannot even boil water microwaved noodles are his speciality. Father then informs the potential in-laws that his daughter deserves better than noodles, getting a surprise smile from his appreciative daughter.

The groom-to-be responds by inviting his in-laws to come to over for dinner in 10 days, to give him time to learn how to cook.

A somewhat contrived, albeit hopeful subversion of the norm, Indian feminist critics such as Shamolie Oberoi underscore the ads perpetuation of female passivity and lack of autonomy, noting that the ability to feed oneself shouldnt depend on ones gender.

Regardless, the ads popularity shows that incremental change in Indias gender relations is already in motion.

Discussing sensitive issues

Along this continuum of change, the BIBA brands role-reversing approach to womens issues can be seen in another ad, which also went viral.

In this ad, dowry negotiation is being discussed. Illegal since 1961, dowry continues to be a widespread and fraught practice across all strata of Indian society. It is seen as compensation to the parents taking on the bride-to-be, who is considered a burden and the property of the husbands family.

This practice is often intergenerationally and violently perpetuated.

In the discussion between a middle-aged man and his mother about his own sons marriage, it becomes clear that he supports the exchange of dowry but as long as he is, in fact, paying it. To his mothers astonishment, he explains his logic: since they are obtaining something precious, the bride, they should be paying.

Gender bias is by no means unique to India, and unconscious gender bias research shows us that its particularly prevalent when women shift into power or authority positions.

In India, the prevalence of femvertising is not yet sufficiently impacting entrenched inequities. A 2016 UN report on gender inequality ranks India at 131st out of 185 countries overall. Other studies and indicators of gender discrimination in India show theres a lot of room for new initiatives in areas, such as female entrepreneurship, where gender balance remains among the lowest in the world.

We are also seeing new feminist films from India that are challenging scripted stereotypes with intelligent, thoughtful, and rebellious female voices.

This is a significant development, especially since a 2014 UN-sponsored study on women in film indicates that men receive a strong preference in leading roles across the world.

As director Alankrita Shrivastava lamented in a June interview : multi-dimensional roles that project women as complex characters are mostly absent from mainstream Bollywood. Women are largely given roles as sexual objects.

Shrivastavas recent film Lipstick Under my Burkha, which challenges many norms, is struggling to get a release certification from the Indian censor board.

Involving men

Indian men are showing increasing signs of involvement in the conversation about the nations gender divide. An episode from Bollywood star Aamir Khans popular social-issues talk show Satyadmev Jayate, for instance, examined how Masculinity Harms Men, revealing that many men in India still feel societal pressure to act tough, never cry, and treat women as less than equal.

A combination of patriarchal culture, religion, Bollywood and TV shows share the responsibility. Thats why the impact of femvertising in India should not be underestimated.

Traditional scripts require rewriting to fit new and previously unimagined situations. A new generation of feminist Indian marketers are using publicity to reach larger consumer audiences and to reframe the dominant gender discourse, recognising the hugely important role that women play in global consumption.

Socially-sensitive advertisers and filmmakers are shaping a new vision that will hopefully cascade to the millions who may be observing, but are not yet part of the conversation.

Although much remains to be done, in India today things are changing in essential ways, and the above examples do manage to get a message across to the millions in the audience. Thats something to not be sorry about.

Michelle Mielly, Associate Professor in People, Organizations, Society, Grenoble cole de Management (GEM) and Nandita Sood Perret, Visiting Lecturer at Universit Grenoble Alpes and Consultant in Multicultural Managment and Communications

This article was originally published on The Conversation. Read the original article.

Michelle Mielly, Nandita Sood Perret | The Conversation

http://bsmedia.business-standard.com/_media/bs/wap/images/bs_logo_amp.png 177 22

View original post here:
'I'm so sorry': when Indian advertisements turn around sexism - Business Standard