Whats the Difference? Community Manager vs Social Media Manager by @albertcostill
Youve probably come across rumblings that the Social Media Manager position is dead. In reality, it isnt that simple.As HootSuites CEO Ryan Holmes explains, the position has shifted to become an essential part of a marketing strategy. Furthermore, there are still plenty of people who dont understand how to properly use social media in the business world. In this case, we still need people to educate and train others on how to effectively use social media.
Also considerwhen it comes to content marketing, many companies are still saying their top priorities are driving sales or leads, engaging customers, and boosting brand awareness. When it comes to challenges, business owners say they struggle with lack of time to create content (51%), producing enough content variety/volume (50%), producing truly engaging content (42%), measuring content effectiveness (38%), and developing consistent content strategy (34%).
So, isnt that enough reason for companies to hire a social media manager?
Not exactly. In some of these situations, a community manager may be more effective.
For the last several years the question of Whats the difference between a community manager and social media manager? has been debated. Tohelp settle the debate, I havedecided to provide a description of both jobs, as well what skills are expected of each position.
According to Hootsuite, A community manager is, at heart, a builder of relationships. This person will be engaging and nurturing customers and key members of your community. They make the brand personal and they advocate for the customer.
Vanessa DiMauro, founder and CEO of Leader Networks, adds on Social Media Today that community managers are also involved in facilitating efficient inter-team and staff communication and collaboration. Its up to community managers to be in charge of the flow of information and knowledge, strengthening relationships and promoting productive collaboration, which may include moderation and hosting of both micro- and macro-events on the companys community platform.
Sarah Nagel, the Community Manager at Sprout Social, revealed that she spends 40% of her day with having conversations with communities or prospects. Throughout the workday Sarah also builds visibility and credibility as Sprout Sarah when she attends Twitter Chats or when she is moderating #SproutChat.
Other tasks include researching new ways to connect with people; blogging on external sites; analyzing on which practices are driving the most traffic most; and making friends with everyone in the office.
Marketing consultant and social media strategist Marisa Peacock also adds on CMS Wire that community managers develop and implement comprehensive content strategies, as well as develop member loyalty programs and develop digital public relations for clients. Its also up to the community manager to attend events and welcome new members.
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Whats the Difference? Community Manager vs Social Media Manager by @albertcostill