Rupp Arena a leader in social media marketing
In 2008, Rupp Arena marketers faced a thorny problem: How could they keep pace with an increasingly sophisticated concert market?
Back then, the nation was in the throes of the golden age of blogging. What would come next? And how would Rupp market itself to the changing social media climate?
In retrospect, the answers seem obvious: Facebook. Twitter. And others, including Pinterest, Instagram, Flickr, Vimeo and Eventful.
But concocting a social media strategy is neither intuitive nor foolproof.
Rupp Arena's response to the challenge it faced has succeeded to the point that it was recently ranked No. 5 on a list measuring the social media power of venues nationwide. On the list by trade publication Venues Today, Rupp was up in the stratosphere, along with media-savvy giants including Los Angeles' Staples Center and The Roxy.
How did Rupp do it? And how can other organizations build a social media base that can adapt to changing media platforms?
The Rupp Arena marketing team composed of Sheila Barr Kenny, marketing director; Paul Hooper, graphic design/social media; and Matt Johnson, graphic/Web designer started with a blog on Rupp's Web site. But Kenny said that soon, it "became apparent that Facebook was where people were spending the most time."
But going from zero to a fully developed social media strategy is more than simply starting a Facebook page and tossing in an occasional Twitter post.
For Rupp, casting a social media net is a finely calibrated combination of Web site, blogging, Facebook and Twitter. The real-time nature of Twitter lets members of the marketing team visit campuses to hide event tickets and give clues to their locations even as students are searching.
"The strategy was to keep it active, but not so active that it was inundating people," Kenny said.
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Rupp Arena a leader in social media marketing