Do you know your social media score?
By Jeffrey N. Rosenthal/The Legal Intelligencer
By now it should go without saying: Be careful what you post on social networking sites. For a lot of reasons.
But here's yet another reason to be conscious of your online presence: Insurance companies are beginning to check social media sites like Facebook and Twitter to determine if you are a coverage risk. In fact, you may even have a "social media score" to prove it.
And, just like your credit score, your social media score can impact what you qualify for and affect how much you pay for coverage. Unlike a credit score, it is hard to say exactly what goes into a social media score -- or if existing federal laws provide sufficient oversight.
Companies have always been interested in who their customers are, and the Internet makes it easier to obtain that information. British Airways tries to surprise its passengers with greetings and personal touches based on Googled information; high-end restaurants commonly search their bookings online to see who is coming in.
But it may come as a surprise to learn that insurance companies surf social media sites like Facebook and Twitter to get the scoop on their customers, or pay third-party vendors to snoop for them.
At least one Canadian insurance company, Manulife Financial, has confirmed that it uses Facebook to investigate clients. A notable example involved a Quebec woman on long-term leave who had her benefits cut after her employer's insurance company, Manulife, found potentially contradictory photos posted on Facebook, according to a 2009 article by the Canadian Broadcasting Corp.
Nathalie Blanchard, 29, had been on leave suffering from major depression for a year when her sick-leave benefits were discontinued. When called for an explanation, her insurance agent described several pictures she posted on Facebook -- including ones showing her having a good time at a Chippendales bar, at her birthday party and at the beach.
In response, Ms. Blanchard told CBC News that, on her doctor's advice, she had been trying to have fun as a way to forget her problems. She later initiated legal action to reinstate her benefits.
Such online tracking efforts used to take significant human energy, but not anymore. Today, vendors build online programs to automate this process using sophisticated data-mining tools.
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Do you know your social media score?