Mary Hansen Staff Writer @maryfhansen
To help with cleanup after storms hit Springfield this week, Ward 5 Ald. Andrew Proctor offered to coordinate branch pickup for residents in a Facebook post Tuesday night.
By Wednesday afternoon, the post had reached about 700 people, and six residents sent him messages through the social media site looking for help, Proctor said.
Hes hearing from constituents more frequently through Facebook, he said.
Hes not alone.
The majority of the city's 10 aldermen maintain an official page on the social networking site, sharing information on city services and sometimes seeking opinions on decisions before the Springfield City Council.
Some embrace social media sitessuch as Facebook, Twitter and NextDoor, a private social networking site organized by neighborhood,as an essential way to communicate with constituents. Although it also has the potential to backfire.
Ward 8 Ald. Kris Theilen drew criticism and even some calls for his resignation after a controversial Facebook post he wrote in response to an uptick in gun violence in Springfield in early June.
The 10-year veteran on the council said the experience changed his approach to using social media as an elected official.
"Ive decided that theres too much open for interpretation when you dont hear someone's inflection or you dont see the whole conversation," Theilen said. "Ive decided that other than just sharing things I find funny (or) things that are informational, Im not getting philosophical on there anymore. Its not a good forum for that."
He said he'll continue to respond to questions heoccasionallygets from constituents on the site and post construction or service updates from the city.
Keyboard viciousness
A couple of council members cite time constraints and a climate of divisiveness on the sites that deters them from using social media more frequently.
For example, Ward 10 Ald. Ralph Hanauer has a personal profile and an official page, Ralph Hanauer for Ward 10, which he started during his campaign.But he said keeping up with the page takes a significant amount of time on top of the time he spends answering phone calls and emails from constituents.
Plus, social media can bring out more vicious attacks, some that can get personal, Hanauer said.
He pointed to threatening comments state Rep. Sara Wojcicki Jimenez, R-Leland Grove, received after voting last week in favor of a state spending plan that included higher taxes.
Im not afraid to sit there and discuss an issue, but youve got some people (who) will not meet person to person, Hanauer said. They want to do it online and they can be really vicious behind a keyboard. You cant talk to them, they dont want to hear your side.
He said that affects his decision to be less active on social media, but he plans to try to use it more.
Ryan Keith runs the Lincoln-based public relations firm RK PR Solutions and assists clients, mostly state lawmakers, with social media strategy.The best response to online attacks is ignoring them, he said.
Those who clearly have no interest in engaging in any thoughtful interaction, you ignore them, Keith said. You make your case, This is why I voted this way. You take your lumps and you move on.
While some use the sites to attack politicians they dont like, many others find raising a concern to their state representative or other elected officials on social media more comfortable than making a phone call, Keith said.
Its a perception change, he said. It breaks down some barriers that probably arent all that strong to begin with.
Exchange of ideas
Ward 7 Ald. Joe McMenamin sees things differently. He has a website(www.joeforward7.com) he updates regularly, but does not use Facebook or Twitter in his work as an alderman. Maintaining a social media presence can distract from deeper research that many issues the city council deals with require, he said.
"As an alderman, you need time to study the issues and research the issues," McMenamin said. "I think its important to put time into those areas."
However, there could be value in using social media on the campaign trail when looking for help from supporters, McMenamin acknowledged.
Despite some of the downfalls, Keith said sites like Facebook offer a free or inexpensive way to connect with voters. With limited campaign funds, that's an advantage for candidates.
Ward 6 Ald. Kristin DiCenso, the newest member of the council, found that to be true in her campaign. She said her frequent posts to Facebook and Twitter helped gain name recognition she needed in the short springtime campaign.
Now, shes continuing to keep up with constituents through social media. In addition to Facebook and Twitter, shes active on NextDoor, aplatform launched in 2010 that connects people who live in the same neighborhood. Users post about lost pets, petty crime reported in their neighborhood, block parties or other events and household items for sale.
DiCenso will often answer questions about city services such as branch pickup or road construction on the site.
Its just kind of a lot of ideas floated that may or may not be true, DiCenso said.
She's also conducted polls asking for feedback on the city's food truck policy and the proposed conversion of two-way streets downtown.
Many aldermen, including DiCenso, re-post information from the mayor's office and City Water, Light and Power's Facebook pages.
Despite the "Office of the Mayor" designation, city communications director JuliaFrevert uses the page to share updates from all city departments, everything from road closures to job opportunities to downtown events.
"Social media makes us more approachable than government has been in the past," said Frevert. "We hope that for residents, it's just one more they can communicate with us."
-- Contact Mary Hansen: 788-1528, mary.hansen@sj-r.com, twitter.com/maryfhansen.
Springfield City Council Facebook pages
Ward 1 Ald. Chuck Redpath: None
Ward 2 Ald. Herman Senor
Ward 3 Ald. Doris Turner
Ward 4 Ald. John Fulgenzi
Ward 5 Ald. Andrew Proctor
Ward 6 Ald. Kristin DiCenso
Ward 7 Ald. Joe McMenamin: None
Ward 8 Ald. Kris Theilen
Ward 9 Ald. Jim Donelan
Ward 10 Ald. Ralph Hanauer
Office of the Mayor - City of Springfield
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Aldermen experience highs, lows of social media - The State Journal-Register