Global Contact Center Software Market Revenue to Triple Reaching $75.5 Billion by 2026 – ResearchAndMarkets.com – Business Wire
DUBLIN--(BUSINESS WIRE)--The "Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), Industry, and Region - Global Forecast to 2026" report has been added to ResearchAndMarkets.com's offering.
The global contact center software market size is estimated to grow from USD 24.1 billion in 2020 to USD 75.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 20.9% during the forecast period.
Major factors that are expected to drive the growth of the contact center software market include the rising adoption of advanced contact center technologies, need for handling contact center attrition and absenteeism, emerging role of social media in contact center operations, increasing adoption of virtual and cloud-based contact center solutions during and post-COVID-19 to achieve better business continuity, growing need for omnichannel solutions to minimize efforts in reaching end customers, continuous transitions to cloud-based contact centers, and rising demand for personalized and streamlined customer interactions to achieve high customer satisfaction.
The services segment is expected to grow at a higher CAGR during the forecast period
Services are an important part of any solution's deployment life cycle. Therefore, various vendors offer services associated with contact center solutions to help companies effectively implement their contact center strategies. Contact center services involve consulting; implementation and integration; and training, support, and maintenance. These services are required at various stages, starting from pre-sales requirement assessment to post-sales product deployment and execution, enabling clients to get maximum RoI. With these services, contact center solution providers advise end-users and help them integrate and deploy software configured to their requirements.
BFSI industry vertical to hold the highest market share in 2020
The need to attract talent, gain holistic visibility into entire contact center processes, improve timely responses to customer complaints and queries in adherence to country-wide regulations, and protect businesses from fraudulent activities is a top priority in the BFSI industry. Contact center solutions enable BFSI companies to monitor, manage, and assist remote agents selling and earning incentives based on the sale of insurance and banking products, such as credit cards and loans. The use of contact center solutions in the BFSI industry to manage to cut costs, adapt to changing regulations, and maximize opportunities related to financial growth is not new.
APAC to grow at the highest CAGR during the forecast period
APAC is expected to experience extensive growth opportunities in the next few years, owing to the rising adoption of advanced technologies such as cloud, and AI- and NLP-enabled bots. According to the respondents of 2018 SMB Customer Service Trend Report by Genesys, 78.5% of APAC SMEs applied AI to engagement channels, and over 61.1% of APAC SMEs consider TCO for sourcing new technologies to transform their customer engagement roadmap. Therefore, many global cloud-based contact center organizations are infusing AI in their contact center solutions and launching solutions in APAC for helping contact centers in driving sales, improving customer experience and engagement, and attracting new customers with automated workflows and speech analytics capabilities.
Research Coverage
The contact center software market revenue is primarily classified into revenues from solutions and services. Solutions revenue is associated with variety of solutions such as contact center solutions include omnichannel routing, workforce engagement management, reporting and analytics, customer engagement management, and others (CTI, messaging, compliance, and data integration) and services revenue is associated with services including contact center services involve consulting; implementation and integration; and training, support, and maintenance. The market is also segmented based on component, deployment model, organization size, industry, and region.
Key benefits of the report
The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall contact center software market and the subsegments. This report would help stakeholders understand the competitive landscape and gain insights to better position their businesses and plan suitable go-to-market strategies. The report would help stakeholders understand the pulse of the market and provide them with information on the key market drivers, restraints, challenges, opportunities, and COVID-19 impact.
Key Topics Covered:
1 Introduction
2 Research Methodology
3 Executive Summary
4 Premium Insights
5 Market Overview and Industry Trends
6 Contact Center Software Market, by Component
7 Contact Center Software Market, by Organization Size
8 Contact Center Software Market, by Deployment Model
9 Contact Center Software Market, by Industry
10 Contact Center Software Market, by Region
11 Competitive Landscape
12 Company Profiles
13 Adjacent Market
14 Appendix
Companies Mentioned
For more information about this report visit https://www.researchandmarkets.com/r/qclwj8
See the article here:
Global Contact Center Software Market Revenue to Triple Reaching $75.5 Billion by 2026 - ResearchAndMarkets.com - Business Wire
- Deep Research could be the next Gemini feature to hit free users, per report - Android Central - March 9th, 2025 [March 9th, 2025]
- As Flow takes home the Oscar using only free software, fans troll"Disneys worst nightmare is indie animators with talent" - Soap Central - March 9th, 2025 [March 9th, 2025]
- The best animation Oscar winner was made in totally free software that anyone can use - Yahoo Entertainment - March 9th, 2025 [March 9th, 2025]
- Best free WinZip alternative of 2025 - TechRadar - March 9th, 2025 [March 9th, 2025]
- YouTube's affordable ad-free Premium Lite plan officially rolls out in the U.S. - Android Central - March 9th, 2025 [March 9th, 2025]
- 303 Day: Get Rolands TB-303 software version absolutely free but youll have to be quick - MusicTech - March 9th, 2025 [March 9th, 2025]
- Everybody needs a 303, and Roland is giving away its software version free for 303 Day but be quick, theres only 3,030 copies up for grabs -... - March 3rd, 2025 [March 3rd, 2025]
- News: Free QNX Everywhere software resources now available - A3 Association for Advancing Automation - March 1st, 2025 [March 1st, 2025]
- How do I file my taxes for free? Federal and Ohio state services to know about this year - The Columbus Dispatch - March 1st, 2025 [March 1st, 2025]
- How to file your taxes for free in 2025 - CNBC - March 1st, 2025 [March 1st, 2025]
- Microsoft quietly tests free, ad-supported version of Office apps for Windows with limited functionality - Windows Central - March 1st, 2025 [March 1st, 2025]
- Empty Out Your Gmail Inbox and Get Back 15GB of Storage - CNET - March 1st, 2025 [March 1st, 2025]
- Google releases free version of AI platform that speeds coding - Business in Vancouver - March 1st, 2025 [March 1st, 2025]
- H&R Block vs. TurboTax vs. Jackson Hewitt: Whats the Difference? - Investopedia - February 25th, 2025 [February 25th, 2025]
- All the Ways You Can File for Free This Year, From TurboTax to FreeTaxUSA - CNET - February 18th, 2025 [February 18th, 2025]
- Best free video editing software of 2025: Top picks for every project and skill-level - TechRadar - February 14th, 2025 [February 14th, 2025]
- 500,000 U.S. Lawyers Now Have Free Access to Trust Software through Bar Partnerships with Smokeball - LawSites - February 14th, 2025 [February 14th, 2025]
- Best Tax Software 2025: TurboTax Leads the Pack, but These Options May Work Better for You - CNET - February 14th, 2025 [February 14th, 2025]
- Photopea Is a Free Photoshop Alternative That Runs in the Browser - WIRED - February 14th, 2025 [February 14th, 2025]
- Freedom Reimagined: Meet the Free Software Foundations 40th Anniversary Logo - It's FOSS News - January 24th, 2025 [January 24th, 2025]
- Free Software Foundation Marking 40 Years Old With A New Logo - Phoronix - January 24th, 2025 [January 24th, 2025]
- Coros smartwatches just got a big free software update here are the best new features - MSN - January 24th, 2025 [January 24th, 2025]
- Best personal finance software of 2025 - TechRadar - January 24th, 2025 [January 24th, 2025]
- Free Mac Email Apps That Stand Out in 2025: A Comprehensive Guide - PUNE.NEWS - January 24th, 2025 [January 24th, 2025]
- Free-software warriors celebrate landmark case that enforced GNU LGPL - The Register - January 13th, 2025 [January 13th, 2025]
- This free software is topping the Steam charts, but its not a game - Notebookcheck.net - January 13th, 2025 [January 13th, 2025]
- IRS offering free tax filing services to millions starting this week - KSWO - January 13th, 2025 [January 13th, 2025]
- The best Android antivirus apps in 2025 - Tom's Guide - January 13th, 2025 [January 13th, 2025]
- GIMP vs Krita: which free software is best for you? - Creative Bloq - January 6th, 2025 [January 6th, 2025]
- Mensla MS-3, free waveshaper Synthesizer plugin for macOS and Windows - Synth Anatomy - January 6th, 2025 [January 6th, 2025]
- Tesla fixes TPMS issue on nearly 700,000 vehicles with free software update - Drive Tesla Canada - December 25th, 2024 [December 25th, 2024]
- STRACKALINE TO OFFER EXCLUSIVE FREE SOFTWARE ACCESS AT THE 2025 PGA SHOW (BOOTH 2808) - The Golf Wire - December 18th, 2024 [December 18th, 2024]
- The Pixel 6 just got a free software upgrade that makes it my favorite budget Android phone - ZDNet - December 12th, 2024 [December 12th, 2024]
- Google just gave older Pixel phones a free software upgrade that you once could only wish for - ZDNet - December 8th, 2024 [December 8th, 2024]
- Free AI-Powered Software for Radiology Impressions Available from Scriptor Software - Imaging Technology News - December 8th, 2024 [December 8th, 2024]
- Maryland State Bar Members Now Get Free Trust Accounting Software in Deal with Smokeball - LawSites - December 5th, 2024 [December 5th, 2024]
- 7 free and open-source tools that rival the best creative software - XDA Developers - December 5th, 2024 [December 5th, 2024]
- Google Drive Full? Gift Yourself More Digital Storage This Holiday Season - CNET - November 30th, 2024 [November 30th, 2024]
- Tired of controller lock-in? Mixxx is a free DJ alternative; 2.4.2 out now - Create Digital Music - November 28th, 2024 [November 28th, 2024]
- 5 of the best free software for data recovery on Windows - XDA Developers - November 23rd, 2024 [November 23rd, 2024]
- AAVAA Hands-Free Accessibility Devices Now Compatible with Apple Software - The Hearing Review - November 17th, 2024 [November 17th, 2024]
- The best graphic design software - Creative Bloq - November 16th, 2024 [November 16th, 2024]
- VMware makes Workstation and Fusion free for everyone - BleepingComputer - November 16th, 2024 [November 16th, 2024]
- Trimble Expands Access to Advanced Construction Project Management Capabilities with Free Version of ProjectSight Software - StreetInsider.com - November 16th, 2024 [November 16th, 2024]
- The best free video editing software: how to cut clips without the cost - Creative Bloq - November 8th, 2024 [November 8th, 2024]
- Best Free Invoice And Billing Software Of 2024 - Forbes - November 8th, 2024 [November 8th, 2024]
- Amazfit just dropped a massive free software update and these new features are coming to your smartwatch - Tom's Guide - November 5th, 2024 [November 5th, 2024]
- The Free Software Foundation Finally Has AI / Machine Learning Apps On Their Radar - Phoronix - October 24th, 2024 [October 24th, 2024]
- Intuit asked us to delete part of this Decoder episode - The Verge - October 24th, 2024 [October 24th, 2024]
- "100% Free" GNU Boot Discovers Again They Have Been Shipping Non-Free Code - Phoronix - October 24th, 2024 [October 24th, 2024]
- The best antivirus software in 2024 for PC - TechRadar - October 24th, 2024 [October 24th, 2024]
- Stunning software giveaway: Save over $500 on tools for video editing, password recovery, and more its all free! - BetaNews - October 18th, 2024 [October 18th, 2024]
- PSA: Windows 10 has entered its final year of free support here's what you need to know - Windows Central - October 18th, 2024 [October 18th, 2024]
- Best video editing software in 2024: free and paid-for tools - Amateur Photographer - October 18th, 2024 [October 18th, 2024]
- Samsung TVs free update to One UI is already happening here are the changes coming to TVs - TechRadar - October 18th, 2024 [October 18th, 2024]
- The best open-source productivity software: Free tools to boost your workflow - XDA Developers - October 9th, 2024 [October 9th, 2024]
- Best tax software of 2024: File fast and accurately, plus get your maximum refund - CNBC - October 7th, 2024 [October 7th, 2024]
- The IRS is expanding its free tax filing service. Do you qualify? - The Washington Post - October 4th, 2024 [October 4th, 2024]
- Explore Top Free Software Alternatives to Popular Paid Programs for Budget-Friendly Solutions - Gizbot - October 4th, 2024 [October 4th, 2024]
- The best free video players in 2024: watch videos in any format - TechRadar - October 4th, 2024 [October 4th, 2024]
- Ford unveils BlueCruise 1.4: hands-free driving time doubled with new software update - CBT Automotive News - October 3rd, 2024 [October 3rd, 2024]
- Free Photo Viewer for Windows - Free download and software reviews - Download.com - October 3rd, 2024 [October 3rd, 2024]
- Top 10 Cool Free Windows Software (You'll Really Want) - MSN - October 3rd, 2024 [October 3rd, 2024]
- Best free YouTube to MP3 converter of 2024 - TechRadar - October 3rd, 2024 [October 3rd, 2024]
- The best free alternatives for pricey software: Adios, Office and Adobe - PCWorld - September 28th, 2024 [September 28th, 2024]
- Best Free Accounting Software for Small Businesses (Sponsored content from Jerry) - Varsity Online - September 21st, 2024 [September 21st, 2024]
- WhatsApp for Windows - Free download and software reviews - Download.com - September 21st, 2024 [September 21st, 2024]
- FDA approves some Apple AirPods to be used as hearing aids - NPR - September 16th, 2024 [September 16th, 2024]
- Q-Free releases new flexible, modular, and scalable tolling software solution - Highways News - September 16th, 2024 [September 16th, 2024]
- Clark Center for Geospatial Analytics to offer free version of TerrSet/IDRISI software starting Dec. 2 - Geo Week News - September 3rd, 2024 [September 3rd, 2024]
- Best video editing apps of 2024: Top tools for Android, iPhone, and iPad - TechRadar - September 3rd, 2024 [September 3rd, 2024]
- Samsung extends free software upgrades to millions of Smart TV owners are YOU one of them? - GB News - September 3rd, 2024 [September 3rd, 2024]
- This open-source software can double the volume of Windows laptops. For free - The Indian Express - August 22nd, 2024 [August 22nd, 2024]
- European Commission cuts funding support for Free Software projects - European Digital Rights (EDRi) - August 22nd, 2024 [August 22nd, 2024]
- Hyundai partners with TCSO to combat car thefts with free software patch - KEYE TV CBS Austin - August 22nd, 2024 [August 22nd, 2024]
- Free and Discounted Software for University of Oklahoma Students - The University of Oklahoma - August 16th, 2024 [August 16th, 2024]
- GitHub is the Best Place for Free and Open Source Software - How-To Geek - August 16th, 2024 [August 16th, 2024]
- The Usual Suspects Xenia, a free Waldorf microwave II/XT emulation using the DSP56300 plugin - Synth Anatomy - August 16th, 2024 [August 16th, 2024]
- Best free Adobe Illustrator alternatives of 2024 - TechRadar - June 24th, 2024 [June 24th, 2024]
- This is how to view the long-established free software 'CrystalDiskInfo' that shows the health status and SMART ... - GIGAZINE - June 24th, 2024 [June 24th, 2024]