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MUMBAI: Power consumers in the island city will soon get real-time alerts on their phones and social media of outages, BEST general manager Lokesh Chandra announced on Friday. The decision came after several consumers on Thursday evening complained that they were unable to contact the electricity control rooms during the outage that lasted in parts of island city for more than an hour. Chandra said the department will look into consumer grievances on non-functional helplines across the island city. He added that the department will now have engineers on the ground alerting the control room about any outages and citizens will be informed about the nature of outage, the possible cause and estimated time of restoration via SMS and social media channels, including Twitter. Though BEST officials had said that "damage to Tata Power cable due to some digging work" had led to the outage at Shivaji Park on Thursday, a Tata Power official on Friday clarified that its cable was not damaged. "Our systems supplying power from the Dharavi receiving station were functioning normally," the official said. Chandra said: "We are conducting a probe on what went wrong... We are also strengthening our cables so that there are minimum outages."

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Soon, real-time alerts by BEST on outages in the island city - Times of India