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Digital Murder: Former Friends and Spouses Destroying Each Other Online

CREATED Feb. 16, 2012

PALM DESERT - You work all your life to develop your reputaton, but in a single keystroke, it can be tarnish forever because of digital harrassment.

It's your face and your name, but the statements are false! As the worldwide web expands, the cases of digital abuse continue to increase.

Two women, neither showing any sign of physical harm, but both say they've been abused.

"I was really hurt, embarrased," says an internet harrassment victim who wishes to remain annonymous.

The wounds go more than skin deep.

"It's an emotional rape," says  Sue Scheff, another internet defamation victim.

 Both women say they are victims of internet defamation. They're sharing their stories to help others.

"You need to learn that what goes online stays online," Scheff says. 

The internet. for most of us is a place we go to work, and sometimes play.

"It's really impossible to prevent someone from posting information about you or your business online," says Technology Law Attorney Rebecca Grassl Bradley.

From message boards, to business review sites, to blogs, it's basically a freedom of speech free for all.  The comments aren't always positive and there's not much you can do to remove them.

"Under fed law, it's difficult to impossible to do that because they're immune or protected from liability under the Communications Decency Act," Bradley says.

Sue Scheff of Florida chronicles her landmark internet defamation lawsuit in her book "Google Bomb".  Scheff won $11.3 million  in 2006 after a woman posted false statements about her and her child advocacy group, "PURE".

"She wrote "Sue Scheff abuses children, I kidnap kids, I exploit families, I'm a con, I'm dangerous," recalls Scheff.

When she decided to fight back it wasn't an easy process.

"Anybody can sue anybody, the fact is you have to have a lot of money," Scheff says.

Despite the eventual multi-million dollar payout, Sue says her life will never be quite the same.

"They did destroy me, really for 5 years, I mean even today, you can google me and find some horrific stuff about me out there about me," Scheff says.

Another victime, who asked we hide her identity, says her ex-husband posted their "private" pictures on a "fake" facebook page for everyone to see.

"He was trying to degrade me," the victim says. She says removing the pictures was frustrating. "You have to go through a process to prove you did not do this. It's not an easy process, no one to talk to on the phone, it's all through email."

So how do you prevent this from happening in the first place? Ken Hanson has helped hundreds of businesses learn to brand themselves through his marketing firm Hanson Dodge. He says people need to create their own "brand" online.

"Your online reputation is for all practical purposes, who you are," says Hanson. "The irony here is that you have to be online in order to protect yourself from internet defamers."

"Probably be helpful for everyone to google themselves and see what's out there," Hanson suggests.

Another good idea is to sign up for google and "twitter" alerts.

"You can recieve an alert whenever anything positive or negative is posted about you online," says Bradley. 

Even if you take these steps, this form of "digital murder" can happen. But thanks to trailblazers like Sue, authorities are becoming more aware of it and it's getting easier to fight back.

"I spent 5 years in the dark, not coming out, not sharing story. The more I can share, help others..the better," Scheff says.

Internet defamation is still a relatively new problem, but there is some help out there. One group is called "Civilination". It's a non-profit group that offers victims advice and guidance.

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Digital Murder: Former Friends and Spouses Destroying Each Other Online

Get creative with digital signage

Summary: Quebec’s Hotel de Glace doesn’t let the cold climate get in the way of showcasing its corporate sponsors. Is your business missing out on extra revenue from digital signage solutions?

Last week, I spent my winter vacation with my husband in Quebec, Canada, where we visited one of the most creative seasonal businesses that I have ever had the occasion to consider: a hotel constructed almost entirely of snow and ice, the Hotel de Glace.

Like many of you reading this commentary, this is a hotel run by entrepreneurs. In this case, someone who decided that creating what is essentially a fancy igloo near Quebec City could be a money-maker. He was right, and since 2001, roughly 500,000 visitors have stopped or stayed overnight (like I did) at the hotel during the roughly 10 weeks its doors are open.

Being the geek that I am, I was intrigued to find that there was plenty of technology inside the hotel, demonstrating just how creative a small business can get with technology — especially digital signage. This is important because the Hotel de Glace has plenty of corporate sponsors that help cover its start-up costs every year. Assembling roughly 15,000 tons of snow into a building with 36 guest rooms, a chapel and a massive ice bar isn’t a trivial undertaking.

The hotel thanks its sponsors by running at least a half-dozen digital signage systems in the public areas, ala the photo below.

What’s interesting about this is two things:

Snow isn’t exactly “wired” for electricity The innards of technology doesn’t exactly like it when the ambient temperature is 28 degrees Farenheit

But the Hotel de Glace technology team found out a way to run electricity throughout the site by scooping out snow and running wires AND by using fur creatively to wrap around the sensitive parts of the displays. So, the managers have been creative about finding a way to showcase the sponsors very publicly.

The team also didn’t let a little thing like frigid air get in the way of installing a sophistical point of sale system in the ice bar, as evidenced in this other photo from my visit.

Although I am a green maven who advocates turning computers off when they are not in use, this is a situation where that is NOT good to do. The bar manager told me that the system stays on all the time so that it keeps warm enough to run efficiently.

(If you’re interested in a fun, future winter vacation option, you can check out more of my Hotel de Glace photos in the gallery I posted on ZDNet last night.)

Digital signage, in particular, is an area that I think small business owners should study more closely.

When I went out for a Valentine’s Day date movie with my husband, I noticed that the local theater had just replaced its paper signs with new digital displays that can be updated more quickly and simultaneously throughout the facility. Those displays will also all this very small theater to earn some new revenue from the advertisements that it can run on those screens.

If your small business has any sort of public setting — a retail store, a show room, a restaurant, what have you — it really is time to ask yourself whether or not a hand-written sign is the most effective way to showcase the product or service you really want to highlight on a given day. Yes, a hand-written message definitely will convey more intimacy, and I don’t think they will ever go away. But could you showcase more messages by using a digital display, which might be able to cycle several different messages every day based on the time or on other predetermined factors? Display prices have eased enough where this should definitely be a future consideration for your marketing or merchandising campaigns.

Heather Clancy is an award-winning business journalist with a passion for green technology and corporate sustainability issues.

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Get creative with digital signage

Video Game Publishers Move Unevenly Into Digital

Following the lead of other entertainment sectors, publishers of video games are more reliant on digital-revenue streams as retail sales slide, but their rapidly changing industry poses plenty of new challenges.

Physical video game sales were down 34 percent year-over-year in January to $750.6 million, according to market research firm NPD Group. Weak consumer activity and a lack of major releases were a drag on January's numbers, and retail sales of games have fallen in 28 of the 35 months since a March 2009 peak.

However, NPD estimated that secondary revenue -- rentals, digital downloads, social games and mobile-device apps -- added $350 million to $400 million to the industry's total sales last month.

Despite retail-sales declines, some of the sector's major players posted big profits in the most recent quarter, thanks largely to digital growth.

Electronic Arts Inc. (EA), one of the biggest video game publishers, had fiscal third-quarter revenue of $1.06 billion, up from $1.05 billion a year earlier. Digital revenue was $377 million, a year-on -year increase of 79 percent. EA's full-year digital revenue topped $1 billion for the first time.

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The company's latest soccer game, "FIFA 12," brought in $50 million in digital revenue during the quarter, and its Sims Social and PopCap divisions also contributed to growth. During the quarter, EA saw 9.3 million registered users for Origin, its online store that sells games and additional content from EA and other publishers. Downloadable content, or DLC, provides an additional revenue source from highly engaged gamers, who pay for additional features or add-ons to existing titles.

But analysts wonder if the new products will be enough to offset some of EA's more stagnant products, such as the "Madden NFL" and "Need for Speed" franchises.

"Management is trying to offset the revenue and profit loss by extracting additional dollars from existing franchises via the sale of high-margin digital add-ons that increase customer engagement," wrote Sunit Gogla, an analyst with Morningstar, in a December research note. "We agree that such add-ons offer an attractive profit opportunity, but the magnitude of these sales is far from sufficient to replace lost revenue and profits."

EA is hoping a new blockbuster will lift the company's earnings this year. In December, it launched "Star Wars: The Old Republic," an ambitious massively multiplayer online (MMO) role-playing game developed by the company's Bioware division that cost $200 million to produce. The game holds a Guinness World Record for "largest entertainment voice-over project," containing more than 200,000 lines of recorded dialogue.

Subscribers pay around $15 a month, in addition to the game's $49.99 retail price. Since launch, the game has attracted 2 million subscribers, but its long-term outlook remains uncertain.

"We see 'Star Wars' as the wild card for fiscal 2012 performance," wrote Gogla.

EA's main rival, Activision Blizzard Inc. (ATVI), has relied on one of the most successful digital titles of all time to produce robust profits for years, but there have been decent signs of decline.

Its "World of Warcraft," which debuted in 2004, lost 100,000 subscribers during the fourth quarter, but the games remain a rich source of revenue for the Activision, with 10.2 million players paying about $15 per month for access.

The company is seeking new revenue sources, launching a subscriber service for its blockbuster "Call of Duty: Modern Warfare 3" offshoot, "Call of Duty Elite." As of the end of the fourth quarter, 1.5 million subscribers were paying $4.99 per month for access to the game's new downloadable content.

Activision's forthcoming "Diablo III," which is targeting a second-quarter release, will attempt to use a new model for digital revenue: a "real money auction house" where players sell the game's items for real currency. The game maker will charge a flat fee for transactions, capitalizing on deals that typically were done on unregulated third-party sites tied to previous "Diablo" editions. Activision is also working on a so-far-unannounced MMO game with an undisclosed revenue model.

But for companies without the strength of massive hits, the current economy can be difficult, even with the growth in digital. Publisher THQ Inc. (THQI), the fifth-largest U.S. publisher with 5.4 percent market share, has been battered by declines in its children's entertainment division, even as digital revenue more than doubled in the fiscal third quarter. The Agoura Hills, Calif., company plans to lay off 240 of its 1,750 employees in a restructuring. The shares have dropped from a 52-week high of $6.01 to just 61 cents as of Thursday's close, and the stock risks being delisted from Nasdaq.

Perhaps the company that has done the most to boost its digital distribution is Valve Corp., the highly regarded maker of the "Half Life" and "Portal" franchises. Aside from its own games, Valve runs Steam, an online store that offers a range of titles and content, with regular discounts to entice customers.

Valve is private and doesn't disclose sales, but it said year-over-year sales more than doubled for 2011, with over 5 million simultaneous users logged in during peak holiday-shopping week in December. It delivered 780 petabytes of data (7.8 trillion gigabytes) to users over the year.

"Steam succeeds because it is so easy to buy and then play the games," said Aram Zucker-Scharff, assistant director for marketing and communications at George Mason University's Office of Student Media and writer for the game-criticism site Nightmare Mode. "Because of that I'm constantly buying games, not to play right then, but because they caught my attention, happen to be on sale, and I know I'll want to play them later."

Zucker-Scharff said he buys about $50 worth of games each month.

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Video Game Publishers Move Unevenly Into Digital

Mountain High Coin – A Fixture in Bend for Over 20 Years

Mountain High Coin, a family owned and operated business in Bend for over 20 years, attributes their success to a passion for collecting coins, supporting the community and creating a business that draws on the strengths of family and friends.

 

Mike Graham and son-in-law, Dave McGrew, operate the business at 185 SE Third Street. Mountain High Coin’s operations are diverse: from selling jewelry, sports collectables, coins and paper money to creating  custom designed commemorative medallions and providing inventory to some of the country’s biggest coin retailers.

 

The diversity in the business comes out of opportunity, but central to the business is their desire to serve their customers. “We just want to be friendly,” Graham said. “We want to help people in whatever way we can, if that means turning the junk in their drawers to cash for a vacation or food on the table, you will get a fair deal.”

 

Graham has turned his early love of collecting stamps and coins into a profitable business that has spanned over thirty years. Raised in Southern California, he began buying and selling coins on bid boards (a type of silent auction for collectible coins) and would drive 100 miles a couple times a week as a teenager to manage his coins. “I like to wheel and deal,” Graham says, and his wheeling and dealing has helped him to create a business that sells and trades all over the country.

 

After graduating from Cal Poly Pomona with an engineering degree and newly married, Graham pursued work in engineering, while all the time continuing to play with coins. In 1971, he went to work for the biggest corporation in the coin business, A-Mark, running the retail portion of the business for several years before transitioning to running a mail-order business.

 

Graham decided to look for property around Sisters after his wife, Carolyn, fell in love with the area. Sisters was a frequent stop on summer road trips, and the family bought a local ranch in 1980. He ran a small mail-order business out of the house for a few years, and in 1990, opened a retail store next to Shopko in the Bend River Mall. Unfortunately the spot did not have enough traffic, and in 1993 relocated to the current location on Third Street.

 

Graham brought McGrew into the operation to take over the sales portion of the business, and now McGrew travels around the country to promote Mountain High Coin. “David is a great concept person,” Graham said. “He has come up with packaging concepts for coins and creates up to 20 different proposals a month for Publishing Clearing House.”

 

The partners are active sponsors of the High Desert Treasure Club and the Bend Coin Club of Central Oregon. Both clubs meet once a month; the Treasure Club on the second Wednesday of each month at the Bend Senior Center and the Coin Club the third Tuesday of each month at the High Desert Community Grange.

 

Mountain High Coin supplies companies like the Bradford Coin Exchange, the HSN-TV coin show and projects for clearing and catalogue houses – Graham sources the coins from specialty shows that take place around the country, and the company operates by having a continuous cash flow. “I use the money as much as I can and turn it over,” said Graham. “We did nearly a million in sales per month last year that way.”

 

The shop is a busy place with several full time and part time employees. Graham’s wife Carolyn often works the coin shows and is responsible for running the show; they enjoy calling many of the employees “family.”

 

“We try and service people with friendly and honest regard as to selling and buying,” Graham said. He has cultivated ties with other businesses in town and has created a niche market based on offering stable prices.

 

Over the last year, Graham has closely watched the trend of transferring wealth into precious metals. “People were scared. More people put their money in gold than ever before; they are coming out of banks and CDs and looking for safe havens in anything that is a world commodity or with a value that can be documented. My advice has always been, buy the best you can afford. Push for quality. Junk is always junk.”

 

Looking to the future, Graham talks about his pleasure at being a grandfather. He wants to continue taking care of his family and enjoying the business he has built, “You have to have a good memory and a little bit of common sense and a little luck and the ability to hold on to the money.”

 

Mountain High Coin, 185 SE Third Street, Bend. 541-385-7113, http://www.mtnhighcoin.com.

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Mountain High Coin - A Fixture in Bend for Over 20 Years

Insert Coin: Alarm clock makes you enter a code to silence it, in another room (video)

In Insert Coin, we look at an exciting new tech project that requires funding before it can hit production. If you'd like to pitch a project, please send us a tip with "Insert Coin" as the subject line.
We love the snooze button as much as everyone else. But we've all postponed exiting the comfort of our Tempur-Pedic one too many times. Enter the Ramos alarm clock, a rise-and-shine solution that integrates a Defuse Panel in order to silence your wake-up call. Don't expect to stay in bed to enter the code either, as the keypad can be wirelessly situated in another room to prevent further slumber. Two time keeping options, LED and Nixie models, await your minimum pledges of $160 and $350 before the April 1st deadline. The latter features a nixie tube display that will put any regular ol' alarm clock's digits to shame. You can spring for a long-range kit if you need to place your key panel more than 50 feet away from your nightstand. If you're feeling extra generous, a pledge of more than $800 will allow you to select the type of wood used for your Ramos. In need of a bit more convincing? Peep the video on the other side of the break for a closer look. Previous project update: A recent Insert Coin feature -- the Dash car stereo that integrates your iPhone into its facade -- is a little less that $12,000 from its goal. You'll have to pledge at least $250 (shipping included) to snag a unit of your own before the March 21st deadline.

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Insert Coin: Alarm clock makes you enter a code to silence it, in another room (video)