The Next 6 Things You Must Do to Win Customers Through Social Media – Small Business Trends
When you are thinking about ways to improve your business and meet your bottom line, you might not think about social media as the way to go at first. However, there is nothing more important for a business in the 21st century to understand than the fact that social media is the name of the marketing game. Without social media as part of your digital marketing strategy, there is no way that youre going to succeed. There are thousands of potential customers on social media networks who are just waiting to hear about your business. And if you dont get out there and engage with them on social media, then your competitors are going to be the ones who do. That means tons of lost potential business for your company.
Even if you understand the importance of social media, you might be confused about how to start up your social media marketing strategy. Thats why this article down below is going to take you through the things you need to know about social media marketing and how you can gain more customers from these activities. Keep reading to learn more about how to use social media for marketing and to push your company forward.
The first thing that youve got to understand about social media is that not everyone is going to be interested in your product. There are just going to be people who are not in your right target audience. Your marketing team needs to first understand what your target audience is and then you can go on to figure out how youre going to reach them. For example, if you are selling outdoor camping equipment, why would you be targeting those people who are not interested in camping or who cant get out and camp? Narrow down that target group and then everything else about your strategy is going to flow from there.
In fact, did you know that you can specifically target your audience through advertising on social media networks like Instagram and Facebook? Through their advertising functions for businesses, you can write that you are only targeting people in a certain location or who have certain interests. Then, you will be able to show your content to thousands of people in your target audience.
One of the best ways that youre going to be able to engage with customers on social media is to actually provide good content to them. Believe it or not, people on social media are actively looking to consume long and thoughtful articles that provide some value into their life. They dont just want to read articles that say nothing the articles on your blog should provide some key insight in your industry or tell them something they didnt know before.
And if you dont have a blog yet for your business, this is definitely something you should create before you start your social media marketing. Your blog is going to be one of the main draws for customers who want to determine your credibility before buying from you. In fact, you should definitely try to make your blog posts emotionally appealing for your clients, because advertising research has shown that ones emotional response to an ad has more influence than ones intent on purchasing the product.
If you dont have email lists for your customers yet, then this is definitely something to change if you want to improve your business. Social media marketing is not just about what you do on social media networks. Its also about engaging with customers in every digital avenue available. Start gathering emails through your website and/or your social media channels to speak with your customers directly in their inbox. You can send emails with various coupons, discounts, or just telling them that theres a new blog post available.
When you start doing work on social media networks and generally online, you are going to naturally start getting online feedback from customers. People will start engaging with your content, speaking about your products, and letting you know about the things that could be improved or those things that youre doing well. Dont just ignore these comments that people leave! This is going to tell them that you dont care about what they have to say and that you would rather not take their opinions into account. Engage with every single person who comments on your content or who leaves a review about your business. This is going to ensure that they stick around for the long-term and you start improving the reputation of your company.
Many businesses might think that its best to get onto all of the social media networks at first and start posting everywhere. However, thats not much of a strategy, is it? Its best that you start with one or two networks that you can really focus on growing and developing content for. Once you have a significant following on these networks, then you can find the time to move onto other networks.
Of course, one of the main reasons that youre getting your business onto these social media networks is to create multimedia content thats actually going to engage your audience. Why would you have a social media account if youre just going to put out boring content that no one wants to see?
Make sure that your marketing team knows what kind of content that your audience enjoys seeing. Then, your content creators can focus on articles, photos, or videos that will work for your particular audience.
And there you have it! Working with social media marketing is something that every single business should be focusing on in the 21st century. There are thousands of potential customers that youre going to be neglecting if you dont!
Social Media Photo via Shutterstock
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The Next 6 Things You Must Do to Win Customers Through Social Media - Small Business Trends
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