Mediaboss Marketing

Has your Internet Explorer browser ever crashed while you were cruising the Web? Of course it has. And you've probably then seen a box informing you that an error message was being sent to Microsoft.

Pretty impressive that Microsoft would want to fix the problem by having one of its tech people call you at home.

"We do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer," Microsoft says. "If you receive an unsolicited call from someone claiming to be from Microsoft tech support, hang up. We do not make these kinds of calls."

Ken Slater, 68, of Long Beach, has been getting these calls about once a week for the last few months.

In each case, the caller claims to be with the Windows Maintenance Department and says an unusually high number of error messages have been coming from Slater's computer.

Slater, a former computer engineer at Hughes Aircraft, told me he knew from the get-go that something was up.

"Microsoft doesn't look at all those error messages it gets," he said. "Maybe they use them to improve their products, but they don't respond individually. It was obvious the callers were up to no good."

Slater's suspicions were confirmed when one of the callers provided instructions for accessing his computer's events log. This is a listing of all alerts and warnings generated by the system. They're all real and they're fairly routine.

It was at this point that Slater hung up. But according to various accounts of the scam available online, the caller will then try to dupe the unwary into believing the events log is evidence of a serious problem, probably a virus infection.

The caller then offers an easy fix. You're instructed to go to a specific website Fixonclick123.com crops up frequently where software can be downloaded that will kill the virus and save your computer.

See more here:
Microsoft making house calls? No, it's a scam